My professional career as a CRM Administrator began at HP Hood Dairy, where I had the opportunity to establish a new six-seat telemarketing department from the ground floor. I was involved in every aspect of the start-up, including work space configuration, hardware/software vendor selection, staff hiring and training, and system integration. I also developed and sustained a productive working relationship with Northeastern University Cooperative Education Program as a primary means of recruiting and hiring new student intern hires.

In my next role at Eagle Equipment, I successfully developed and integrated a new on-demand CRM application (Salesforce.com) to replace an outdated on-premise application. During my tenure I also integrated an E-Bay web retail sales channel that generated more than $300k in sales within the first twelve months.

After Eagle Equipment was sold to a competitor, I moved on to Invacare Supply Group where I partnered with IT members to develop and implement several useful enhancements to our SalesLogix CRM application.

In my last position at The Hilsinger Companies, I successfully developed and integrated Salesforce.com CRM with the company's Oracle eBusiness application and provided comprehensive system administration and support for twenty sales and marketing users in the US and UK.

Information Technology, CRM, Technology