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Rob Taylor
Support Advisor,
Cisco Systems
0 points
Customer Service and Support Innovator, with experience in outsourcing and insourcing, customer satisfaction management, support escalation modeling, support representative metrics, and customer experience transformation.
March 9, 2011
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Nov. 18, 2010
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May 26, 2010
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If you charge for products with robust features and customer only use/consume 20% of the features, then justification for staying with your product becomes challenging once competitors offer those same 20% of ... more