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Robert Brock

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President, SQUARE ONE TECHNOLOGY, INC.

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Robert is the president of Square One Technology, Inc. in Marietta Georgia. He leads a team of dedicated telephony and CRM experts to solve SMB problems in a cost effective and sustainable fashion.

Robert has also designed Missiles, Radars and Jammers for Westinghouse electric.

Robert Brock and 5 other people answered this question

May 26, 2010

What IP telephony systems are good for small business use?

hosted providers make you buy the phones anyway and charge monthly for the telecom services. So, go ahead and buy or rent it to start with.
Adtran and 3com/hp have great products for 15 users. The Adtran has the 7100 which is router firewall network ... more

Information Technology

Robert Brock and 7 other people answered this question

Feb. 16, 2010

Why should I choose a Hosted PBX Solution over Cisco Call Manager?

Hosted will cost you more in the long run if you are over 10 users. Under 5 users, hosted is a no-brainer. Just be careful who you host with and make sure they have an SLA worth beans. As internet bandwidth gets cheaper, so will ... more

Robert Brock and 3 other people commented on a brief

Feb. 1, 2010

Integrating Mobile Phones with Your Business Phone System

Shall we say mobility. Every vendor has its pros and cons. Some are very expensive some are cheap. Business objectives rule. more

Information Technology

Business Phone System

Call Forwarding

Robert Brock and 2 other people answered this question

Feb. 1, 2010

What can I expect to pay for an office phone system?

$1000/user including 24port poe switch, router, firewall, VPN device, and phone system. Expandable to 100 users. My sales tool say Exactly $8387 for 8 users turnkey with a 5 year warranty. more

Information Technology

Robert Brock commented on a brief

Feb. 1, 2010

Is Your VoIP Phone System a Security Risk?

Well, if you really want to open your network up for attack and downtime get a MS Windows based phone system. If you want real security get Linux based one.
The linux based ones have hardened OS with internal firewalls, and are not affected by the ... more

Customer Service

Information Technology

Enterprise Phone Systems

Robert Brock and 1 other person commented on a brief

Feb. 1, 2010

Does a Hosted PBX Make Sense for Your Business Phone System?

Hosted vs. Premise, this is always a spirited debate. I suggest it is all in the eye of the beholder which is better. more

Information Technology

Robert Brock answered this question

Feb. 1, 2010

What kinds of issues has your business, or someone you know, dealt with while using Wi-Fi VOIP phones?

The wifi system needs to be managed so the phones can roam between access points, and that a consistent policy can be applied over the access points. This policy includes VLANS, QOS, and security. more

Information Technology

Robert Brock and 1 other person answered this question

Feb. 1, 2010

Do I need a consultant to setup my IP phone system?

A consultant no. A reputable vendor yes. If you wish to purchase the correct system for your needs you need a reputable, multi-brand vendor. Then to get the most out of that system you need that vendor again.
Your IT staff, no matter how good they ... more

Information Technology

Robert Brock and 16 other people answered this question

Feb. 1, 2010

What's the best VoIP phone system?

We only sell 3com VCX, Adtran, and Cisco because we know we will be supported now and in the future. We stay away from the upstarts like Altigen, allworx, because their future isn't clear, there warranties are poor and don't have 4 hour equipment replacement ... more

Information Technology

Robert Brock and 4 other people answered this question

July 29, 2009

Can I utilize my current pbx phone system hardware I have at my current location, while implementing additional voip hardware for a new location I am building?

ZThis all depends on the brand and level of the current system. We have experience in doing this for real estate customers. The question is how many features do you wish to share globaly, and how much redundancy do you wish to have?
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Information Technology

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