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July 2, 2009
Robert Poe
and
4 other people
answered this question
Is there a Contact Center solution out there that includes a predictive dialer?
Predictive dialers are typically higher-end solutions for installations with large numbers of agents. Siemens' OpenScape Contact Center Campaign Director is a recently-introduced system with predictive dialing. As Tom Milligan noted, there are lots of laws governing automated calling, and they vary by state, so built-in ... more
June 24, 2009
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