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Robert Watson
Learning Manager,
Sitel Corporation
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A seasoned professional with 12 years experience in Training, Adult Education, Operations and Learning Management.
Robert Watson
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6 other people
answered this question
Sept. 16, 2010
Can someone explain what "virtual call center" software is?
A good example of this is Sitel Corporations Home Shore. We employ many agents who work from home and support our Clients just as well as in-house Agents. While there can be challenges to this, if it is managed properly it is very effective and ... more
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July 27, 2010