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Rodney Ritter
Customer Quality Specialist,
Apria Healthcare
10 points
An accomplished operations management professional with over 12 years of comprehensive experience in both a multi-site and local customer service environment. Highly knowledgeable in all areas of call center technology as well as business principles and processes. Demonstrated success in ...
An accomplished operations management professional with over 12 years of comprehensive experience in both a multi-site and local customer service environment. Highly knowledgeable in all areas of call center technology as well as business principles and processes. Demonstrated success in team building, process improvement, creative problem solving and building professional relationships both internally and externally.
Experienced with Staff Management and Development; Call Volume Forecast Modeling; Budgeting and Resource Deployment; Agent Performance Reporting; Ad-hoc Project Management; Microsoft Office, Access, Excel, and Word; Strategic Planning; Aspect ACD Routing and eWFM; Vendor Management; Dialogic and Syntellect IVR operation
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Experienced with Staff Management and Development; Call Volume Forecast Modeling; Budgeting and Resource Deployment; Agent Performance Reporting; Ad-hoc Project Management; Microsoft Office, Access, Excel, and Word; Strategic Planning; Aspect ACD Routing and eWFM; Vendor Management; Dialogic and Syntellect IVR operation
June 2, 2010
Rodney Ritter
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I want to compare ACD systems.
For a call center that small, and if you are not planning to create a Virtual Call Center by linking other offices together, I like Aspect. There VoIP solution is not as strong as Avaya, but I think they'd be more cost effective and easier ... more
June 2, 2010
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Dec. 30, 2009
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