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Roy Atkinson
Senior Writer/Analyst,
HDI
95 points
Roy Atkinson is Senior Writer/Analyst at HDI. Founded in 1989, HDI is a global membership, training, and certification association for technical support professionals. He is the chief writer for white papers, Focus Books, SupportWorld articles, and a key in-house ...
Roy Atkinson is Senior Writer/Analyst at HDI. Founded in 1989, HDI is a global membership, training, and certification association for technical support professionals. He is the chief writer for white papers, Focus Books, SupportWorld articles, and a key in-house subject matter expert, holding ITIL and HDI certifications. Roy was one of the judges for the 2010 HDI Team Excellence Awards, and will present "In Pursuit of Customer Service Excellence" at HDI 2011, a global conference. He was also co-author of the HDI Social Media White Paper in 2009. Prior to coming to HDI, Roy spent 14 years in front line IT support and management. Roy was promoted to the Customer Service Desk at his first job, at the age of 17, and has been passionate about customers ever since.
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WEB: The Think Zone
June 22, 2011
Roy Atkinson
and
13 other people
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How can you reward customers who are effective brand advocates?
It's easy to overlook the obvious: Say "thank you." A few years ago, Microsoft was looking for a way to reward the top performing MVP's in their community (http://mvp.support.microsoft.com/ ) These are volunteers from the customer base who answer thousands of questions about Microsoft products ... more
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