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Ryan Pollock

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Account Manager, Ziff Davis B2B Focus (A division of Ziff Davis)

248 points

Proven problem solver with excellent customer service and communication skills; Skilled in building and facilitating relationships. Background in IT such as ERP, CRM, telephony, web/audio/video conferencing, and PC troubleshooting, as well as HR recruiting & staffing. Comfortable interacting with ...

Proven problem solver with excellent customer service and communication skills; Skilled in building and facilitating relationships. Background in IT such as ERP, CRM, telephony, web/audio/video conferencing, and PC troubleshooting, as well as HR recruiting & staffing. Comfortable interacting with people of all levels including key decision-makers from small corporations to Fortune 500 companies.

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Ryan Pollock recommends this answer by Susan Payton

Dec. 7, 2011

What are your tips for social media business etiquette?

Don't annoy people. You're there to make friends and build trust, so keep that in mind. The more value you create, by sharing relevant content, asking good questions, etc, the more people will flock to you. more

Customer Service

Ryan Pollock recommends this answer by John Prpich

Nov. 30, 2011

When is it acceptable to "bend the truth" on one's resume?

Henry,
Have you ever lied, not looking for an answer, it's rhetorical.
Your Senator lied, yet he's still in office. His constituents are wondering what else he's lied about, yet he's still in office. I'm not suggesting that I support bending the truth, I'm suggesting that ... more

Human Resources

Ryan Pollock recommends this answer by Kelley Robertson

Oct. 12, 2011

Why don't sales people ask for the sale?

I used to ask this question in my sales training workshops and heard these responses:
"I'm afraid of rejection"
"I don't know exactly what to say"
"I don't know how to ask"
"I'm afraid the customer will think I'm being pushy"
"I don't know when to ask"
"I might lose the ... more

Ryan Pollock recommends this answer by Andrew Rudin

Oct. 3, 2011

Why are only 50% of sales people making quota?

I like Mel's 'flippant' answer, because it's not flippant. Most of the answers in this thread assume that quotas are rational and derived intelligently. In my experience, however, quotas are less empirical than they are wishful and political. Sadly, for simplicity and expediency, managers attribute ... more

Ryan Pollock is now following Cindy Waxer and 13 other people

Aug. 30, 2011

Ryan Pollock and 5 other people answered this question

Aug. 29, 2011

Will Sprint's unlimited data plan gain them market share with the release of the iPhone 5?

I can say from personal experience that after using the AT&T, T-Mobile, and Sprint data networks in the SF Bay Area, the Sprint data network has been the strongest by far. I've used Blackberry phones on all 3 and the speed & coverage on Sprint ... more

Information Technology

Ryan Pollock recommends this answer by Bob Swedroe

Aug. 17, 2011

Why has the user experience on ERP products historically been so bad?

A poor user experience can be the result of decisions made even before the ERP evaluation or the implementation processes begin. For example:
1) Insufficient level of Executive support for project. Without proper Executive support, company buy-in and passion will be hard to obtain. In addition, ... more

Information Technology

Enterprise Resource Planning

Ryan Pollock and 13 other people answered this question

Aug. 10, 2011

Are you FOR or AGAINST redistribution of wealth?

I was lucky during my time as an undergrad at the University of Oregon to take an upper division Economics offering toward my major with Peter Lambert, and spend 10 weeks discussing this issue. He literally wrote the book - http://www.amazon.com/Distribution-Redistribution-Income-Third/dp/0719057329. Even this expert's answer ... more

Ryan Pollock recommends this answer by Andrew Baker

July 25, 2011

Are we owning the technology we're creating or is the technology owning us?

To add to Craig's rather innovative response, there are a limited number of people creating technology that are absolutely depended upon by a much larger group of people.
We're getting to the place where no one understands the underlying procedures and activities that the technology automates ... more

Information Technology

Quality of Life

Ryan Pollock recommends this answer by James Burkhart

July 22, 2011

I recently read about a new retail trend: Try-on fees. Is this just going to push customers away?

If I were forced to pay to try-on clothes, I would DEFINITELY purchase the item on the internet afterward. Currently, my only reason for not doing this is that I think it's generally a shady to do. You're effectively abusing the service they provide by ... more

Ryan Pollock recommends this answer by Andrew Baker

July 22, 2011

Should Focus be worried about Google Plus?

In short, Focus just needs to quickly integrate with Google+ :)
Google+ doesn't undermine Focus any more than Facebook undermined Focus. LinkedIn, which would be the natural competitor in many ways, is a little too unFocused (pun intended).
I agree with Robert's assessment. The biggest loser may ... more

Information Technology

Ryan Pollock recommends this answer by Nikolas Allen

July 22, 2011

Is LinkedIn more popular than Focus?

Well, well Tanjela, aren't you quite the rabble-rouser?
If, by "populat" you mean, "do more people know about and/or use LinkedIn than Focus?" the answer is probably "yes."
LinkedIn started in late 2002 and has grown to become one of the Big 4 social media platforms. It's ... more

Ryan Pollock recommends this answer by Paul Helm

July 19, 2011

Unemployment is at 9.2%, so why are there still jobs that organizations cannot fill?

Caty, your question seems to want to tie a 9.2% unemployment rate with why companies cannot fill their jobs, and while there are a number of good answers presented here, few of them address the unemployment issue in any detail.
It is one of the most ... more

Human Resources

Ryan Pollock asked a question

July 19, 2011

Why is Sprint advertising public hearings regarding the AT&T/T-Mobile merger?

Cellular Carriers

Government Intervention

Ryan Pollock recommends this answer by John Staple

July 18, 2011

Does anyone else think Google+'s invitation-only thing is just a marketing/ hype-building technique?

It's typically just marketing hype. It's an excellent way to generate leads and interest by creating a false sense of exclusivity and value, which is further perpetuated by those included in the initial campaign. But this is a tried and true strategy for launching a ... more

Ryan Pollock recommends this answer by Steve Christensen

July 15, 2011

Enterprise software users prefer Excel... what can vendors do about that?

The reason Excel is so widely used is because the legacy enterprise apps you've listed don't function the way the user needs. It could be a report, it could be a process, it could be data that the legacy app doesn't track...whatever...it doesn't fit. The ... more

Information Technology

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