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Sameer Patel
Aug. 18, 2011
Sameer Patel
and
2 other people
answered this question at this roundtable
Practical Applications of Social CRM
[7/27 @ 11 am]
Are internal-facing applications like Yammer or Chatter considered Social CRM?
Yes, it is part of Social CRM. If you apply a technical / tools based view, its not. But if you consider a Social CRM strategy, its absolutely is. The number of times we see (and help) organizations using tools like Yammer or Chatter to ... more
March 2, 2011
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