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Saumitra Yadav

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Executive, Guardian industries (India)

28 points

Experienced Sales & Marketing Person.
Have good experience of selling building materials like Paints & Glass.
Have good experience of Logistics (Surface Transportation, Shipments.). Fair knowledge of supply chain system specially for commodity like flat glass.

Saumitra Yadav recommends this answer by Stan Higgins

Oct. 22, 2010

What makes someone a good interviewer?

I have found that the best interviewers recognize that an employment interview is ranked as one of the top stressful activities in a person's life. They further understand that the purpose of an employment interview is to facilitate an exchange of information so that both ... more

General Management

Human Resources

Hiring Practices

Saumitra Yadav recommends this answer by Leslie Whittaker

Sept. 30, 2010

How do you differentiate between customer service and marketing?

Let's start with some basic definitions (provided mostly by Wikipedia).
Customer Service = activities designated to enhance customer satisfaction and build customer loyalty.
Marketing = process by which companies create interest in goods or services; generates the strategy that underlies sales techniques, business communication and business development; ... more

Customer Service

Saumitra Yadav and 2 other people answered this question

Sept. 28, 2010

WHAT SHOULD BE THE BEST POLICY TO CONTROL BIAS IN ORGANIZATIONAL CULTURE?

Tough one but can be done. Not in one day. Being biased is one of the oldest traits of mankind. Most of the time human being likes other human being for several reasons but surely not for the reason right or wrong. People liking may ... more

Human Resources

Policy Development

Saumitra Yadav answered this question

Sept. 28, 2010

What's the most effective way to turn existing customers into repeat customers?

To give them the best for there money & a very strong inclination towards understanding the customer needs. Once you understand the need then try to give them the product & service which exceeds there needs. A constant soul search on what customer needs & ... more

Repeat Visitors

Saumitra Yadav and 6 other people answered this question

Sept. 25, 2010

Tips for scaling an inside sales organization?

Dan, Before finding the answer let me understand the question clearly . First of all you need to be specific what kind of competencies you are looking for a inside sales person. There are advantages & disadvantages in both the cases , recruiting from inside ... more

Inside Sales Reps

Saumitra Yadav and 13 other people answered this question

Sept. 25, 2010

What is your opinion about people who attach pictures with their resumes?

I am not sure but i do not feel there is any harm in enclosing the picture . Yes the photograph has to be neat & tidy & shot for a professional purpose. There is a very old saying that face can at-least explain some ... more

Human Resources

Recruitment and Selection

Recruitment/staffing

Resume Best Practices

Saumitra Yadav and 2 other people answered this question

Sept. 25, 2010

How do you motivate your customer service professionals to go above and beyond?

The very first thing you must explain to your Customer service professionals that the basic distinguished factor between good sales person & the best is the feeling of entrepreneurship. The one who conducts his assigned task as a job can only grow up to a ... more

Customer Service

Customer Service Professionals

Customer Service Reps

Saumitra Yadav and 4 other people answered this question

May 23, 2010

What are the top human resources trends to follow?

Julia,
In the recent past there are changes in the timing of working hours. It used to be normal day time working hours. In current scenario, there are different kind of jobs which requires different kind of working hours. This puts lot of stress in employees ... more

Human Resources

Human Resource Trends

Talent Management

Saumitra Yadav and 16 other people answered this question

May 23, 2010

Leadership vs management: What's the difference?

Vanessa , this topic is debated umpteen number of times in several different forums. Anybody can be a leader if he or she possesses certain traits of leadership. It need not necessary for a leader to be good manager but a manager has to be ... more

Human Resources

Saumitra Yadav and 2 other people commented on a brief

May 23, 2010

Why Sales & Marketing Don’t Speak the Same Language

Nice Article Becky. Sales & Marketing Are closely linked to each other. One can describe marketing as initiator of several avenues & prospect for company's product. Marketing consist of several activities interwoven into each other. Marketing is market research ( Customer base, Market size , ... more

Internet Marketing

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Human Resources

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Knowledgeable in 10 Topics

Human Resources

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Customer Service

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Talent Management

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