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Shannon Parker
Shannon Parker asked a question
Jan. 7, 2011
How does Social CRM change how you determine 'high value' customers?
Customer Service
Sales
CRM
Customer Value
1 more topic
4 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
Dec. 1, 2010
How does social CRM improve your customer service?
Customer Service
Sales
CRM
Customer Care
3 more topics
3 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
Oct. 28, 2010
Has CRM software actually improved your customer service
Customer Service
Sales
CRM
Customer Satisfaction
2 more topics
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Shannon Parker
Shannon Parker asked a question
Oct. 1, 2010
Should customer service be taught?
Customer Service
29 Answers • Answer this question
Shannon Parker
Shannon Parker recommends this answer by Caty Kobe
Aug. 30, 2010
Are there any good CRM Software for Small Businesses?
Small Business
Sales/marketing/management
Services-oriented Management
11 Answers • Answer this question
Shannon Parker
Shannon Parker recommends this answer by Scott Albro
Aug. 30, 2010
Should Cisco acquire Skype?
Information Technology
Telecommunciations Voice and Data
Telephony
Voice
2 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
Aug. 30, 2010
Is using predictive dialer software the most cost-efficient way to operate a call center?
Customer Service
Sales
Contact Centers
Outsourced Call Center
1 more topic
3 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
July 28, 2010
What tactics do you use to keep from "losing it" on the phones?
Customer Service
Information Technology
Losing It
Phone Systems
2 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
April 22, 2010
Do you have experience with Business Objects OLAP system?
Information Technology
Servers and Storage
1 Answer • Answer this question
Shannon Parker
Shannon Parker asked a question
April 14, 2010
What are the top business intelligence metrics to track?
Information Technology
Operations
Business Intelligence
ERP
2 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
March 3, 2010
Are Pitney Bowes Postage Meters the best in the business?
Information Technology
Small Business
Office Supplies and Equipment
Postage Meters
2 Answers • Answer this question
Shannon Parker
Shannon Parker asked a question
Feb. 9, 2010
ERP Service? Who is known for providing the best customer support?
Customer Service
Operations
Client Engagement
Customer Support
1 more topic
1 Answer • Answer this question
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