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Spencer Covey

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Oct. 14, 2010

Spencer Covey recommends this answer by Jinan Alrawi

What are some other CRM systems aside from Salesforce?

Hello Ryan,
if you are a small business, have budget limitations, want something simple or interested in social crm, you may want to check these out also:
zohocrm http://zohocrm.com (been using this for 2.5 yrs now)
newly released social crm http://bantamlive.com (limited functionality but they ... more

Customer Relationship Management Software

Oct. 14, 2010

Spencer Covey and 6 other people answered this question

As a small business owner, what are the top things I should consider before purchasing a CRM?

I think that the top thing you need to consider before introducing CRM to your business is user adoption. Do you have a need to track customers, marketing and support efforts more than you are right now? CRM can be a lot like buying a ... more

Customer Relationship

Oct. 14, 2010

Spencer Covey and 3 other people answered this question

Should I invest my sales budget in a CRM tool?

Hey Tracy,
Yes.
If you take Nicole's advice and get Microsoft's CRM 2011 (which is my favorite also) your only going to be spending a little over $2,600 per year.
Good Luck,
Spencer more

Information Technology

Oct. 14, 2010

Spencer Covey and 1 other person answered this question

Does CRM require a lot of resources (time, customization, etc.) to properly implement?

Becky -
Stuart's right there aren't enough details for an accurate answer. To try and boil the ocean for you I'll provide a simple answer. CRM systems typically will work fine out of the box if they are from an Online vendor: Salesforce.com, Microsoft CRM, ... more

Information Technology

Business Intelligence

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