Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

×

Srikanth SESH

Follow Following Unfollow

Founder & CEO, SmartConnect Technologies

174 points

I am a Management executive possessing a breadth of entrepreneurial experience and corporate-level successes with technology based businesses. I have around 20+ years of extensive and successful, operational and P&L leadership including, International consulting, strategic business planning, technology commercialization ...

I am a Management executive possessing a breadth of entrepreneurial experience and corporate-level successes with technology based businesses. I have around 20+ years of extensive and successful, operational and P&L leadership including, International consulting, strategic business planning, technology commercialization, project execution, business development, marketing & new market entry strategy, general management and change management expertise, valuations, acquisitions and asset divestitures. I have strong decision-making and people management skills and diversified demonstrated experience delivering bottom line results. Passionate and focused global business growth leader aka the “Global GROWTH-inator”.

» read more » read less

May 7, 2012

Srikanth SESH and 1 other person answered this question

How do you currently measure the adoption and effectiveness of your BI solution?

As part of our consulting & solutioning practise for our contact-centre clients, we've developed & enhancing various metrics based on data, for agent performance, process performance across a wide-range of parameters.. These metrics, dashboards have been used by the operations team, to evaluate performance of ... more

Business Intelligence

April 28, 2012

Srikanth SESH and 5 other people answered this question

Does anyone still care about Klout?

I'm surprised with the way Klout measures influence, specifically with the way it's measured my social influence, with my hyper-active times, Klout has gone down,
From a influence view-point of these social-media platforms, especially for hiriing or others, I feel one needs to analyse what's ... more

April 25, 2012

Srikanth SESH and 1 other person answered this question

Will Microsoft's SkyDrive give DropBox a run for their money?

What works in fav of Dropbox is its focus on this only product, hence they can remain glued to customer expectations & create more buzz.. However the long-term survivability of the product per se, with the pressure to give more free space from others (Google, ... more

Cloud Computing

April 24, 2012

Srikanth SESH and 11 other people answered this question

What are the most effective sales techniques and what are some alternatives to cold calling?

@Dave.. Rightly said... The days of sales where the rush to buy products have moved on, with procurement & business team, thrusted with the power & responsibility to justify the need, TCO, ROI & other jargons.. The process is as demanding from a buy-side, unless ... more

April 24, 2012

Srikanth SESH and 5 other people answered this question

What are the best alternatives to LinkedIn?

@Olivier...Without dwelling much into details, I found from a regional perspective XING (www.xing.com) to be a vibrant platform, for things around Europe.. more

Information Technology

Jan. 27, 2012

Srikanth SESH and 4 other people answered this question

What are some best practices/tips on how to apply social selling in a B2B environment?

Unlike a B2C where the end-product is well-known, B2B has a long gestation cycle, hence in my view social selling is just an entry-point. A typical enterprise app or a mfg product, can't be sold through a social platform, given the complications involved & end-user ... more

Jan. 27, 2012

Srikanth SESH and 3 other people answered this question at this roundtable

FSI Sales Office Hours: Sales People Need To Be More Pushy! [1/19 @ 1 pm]

Is there a difference between being pushy and being persistent?

Agree with the viewpoints.. Mostly these arguments tend to work in a market where the buyers are matured & value others time. When you end up in a market, in which buyers are just around scouting for anything & everything, the sellers tend to go ... more

Future Selling Institute

Jan. 9, 2012

Srikanth SESH and 1 other person answered this question

Would you encourage a young person to enter a career in professional selling today?

absolutely.. selling is an art and a constant evolution... Unless someone is willing to accept CHANGE as CONSTANT, it could be a deathbed. Once you embrace the challenge & are able to reach closer to your goalpost or see some initial success, I believe then ... more

Dec. 17, 2011

Srikanth SESH and 1 other person answered this question

What are the best media outlets for technology marketing campaigns?

With flurry of marketing info, being dumped into your mailbox everyday (subscription services), amidst your tight daily timelines, rarely decision makers get time to browse through any content, thru any channel.
The key to succeed with decision makers, still remain a personalized touch, understand the ... more

Information Technology

Dec. 17, 2011

Srikanth SESH and 4 other people answered this question

What is the best way to get a meeting with prospects during the holiday season?

In India, business as usual through the end of Dec 31, maybe some leeway on 31 Dec & 1st Jan, hence meetings are ON.
Global markets, have already gone into slumber, no action from any of our partners, slowdown is definitely on the way.
Getting ... more

Dec. 17, 2011

Srikanth SESH and 2 other people answered this question

What are some specific examples of how social media has changed the way you engage customers?

A private-social media network through blogs or other means, could be a good way to engage target clients, who could use the platform a lot more comfortably, without the public preview.
Unless customers feel comfortable sharing their views in a closed environment, the engagement model, ... more

Customer Conversations

Dec. 17, 2011

Srikanth SESH answered this question

Do you recognize your employees via social media?

Social media has predominantly been used from a personal standpoint by employees, than a tool to generate oppty for business.
I've not seen any instances of oppty/leadgen by employees in the past, through these networks, even though their own contacts are potential target biz oppty. ... more

Human Resources

Company Culture

Dec. 17, 2011

Srikanth SESH answered this question

How do you foster talent within your organization?

Broadly I would classify these notes:
Identify the bright studs in the system, provide them an oppty to explore new avenues of oppty within the overal ecosys of the organization.
Give them guidelines on do's & dont's, ways to navigate etc within the corporate requirements, ... more

Human Resources

Entrepeneurship

Talent Managment

Dec. 8, 2011

Srikanth SESH and 10 other people answered this question at this roundtable

Optimizing Content Marketing - What, When, & Where? [12/1 @ 11 am]

Are marketers emphasizing content quantity over quality?

A different/general take on this issue ----- I'm sure very soon all these socialmedia sites with free access are going to come up with their limits on what you can do & not.
Today, these sites are free & for anyone who's trying his luck ... more

Content Marketing

Online Marketing

Dec. 8, 2011

Srikanth SESH and 4 other people answered this question at this roundtable

Simplifying Social Business: Customer Centricity in a Social CRM World [10/5 @ 11 am]

Should marketers or customer service reps be in charge of social media complaints?

There is no standard answer here, however since Social Media tools are largely & directly used to ire mostly the bad things about the organization, it may not necessarily fit into any specific division/group within the organization.
It would be ideal to have a seasoned ... more

Customer Service

Dec. 2, 2011

Srikanth SESH and 5 other people answered this question

Will Google Chrome eventually surpass Internet Explorer in market share?

I recently read an article on Google founder meeting Steve Jobs, where he was told to focus on few things & control whatever it is. Unless one gets that determined approach, it's going to be difficult.
Google started well with its browser, but somewhere with so ... more

Information Technology

Dec. 2, 2011

Srikanth SESH and 4 other people answered this question

Can you and should you "buy" attention?

Both are important to survive in this world irrespective of personal/professional environments. Only if you have the ability to buy (CAN) then I believe you SHOULD attempt to buy attention.
Get attention from your KID or from your CLIENT is as challenging as aware with the ... more

Public Relations

Dec. 1, 2011

Srikanth SESH and 21 other people answered this question

If a salesperson refused to sell to a prospect on ethical grounds, would you support him or her?

Sales & ethics -- when did they start co-existing.. It's upto the companies to analyse their team on an ongoing basis, their social/political viewpoints, based on which these positioning for strategic initiatives to be aligned.
I would find fault with BAE not able to put ... more

Human Resources

Dec. 1, 2011

Srikanth SESH and 5 other people answered this question

Why is it acceptable for companies to embellish their "employment value proposition"?

@Belldon.. Agree with you, forget about the interview processes, companies especially the offshore ones, have always put the cart before the horse (employees sold to potential clients) without even the employee onboarding process.
Now that leaves only one thing to do--- get the best of ... more

Human Resources

Employment Brand

Nov. 30, 2011

Srikanth SESH and 12 other people answered this question

Ideally where should Customer Service sit within an organisation?

Daniel.. Pls go ahead & use my views at it deems fit for your purpose, my pleasure. more

Customer Service

Human Resources

Organization Design

Nov. 29, 2011

Srikanth SESH and 3 other people answered this question

What percentage of cloud providers in today's marketplace offer vendor neutral applications?

Vendor neutrality is hardly seen especially if it's a software based SaaS/cloud model. The options left with the customer is to make sure his data is protected & exit clauses are well sewn ahead of onboarding.
I've seen various transitions in India, especially in the ... more

Information Technology

Cloud Analytics

Cloud Benchmarks

Cloud Computing

Nov. 28, 2011

Srikanth SESH and 7 other people answered this question

What should go in a LinkedIn status update?

Andrew, agree with your views, which are not deviated from what I'm addressing.
Get up in the morning & see some LI updates, some sampling here...
"Waiting for my cuppa chai @ roadside shop"
"Crossing traffic signal @ Haji Ali"
and many more.. If people ... more

Content Consumption

Personal Branding

Nov. 28, 2011

Srikanth SESH and 16 other people answered this question

Why is employee engagement a growing problem?

Engagement is the buzz word in every organization, however there are tremendous external influences in the ecosystem, which fails to garner the needful buzz around this initiative.
Especially markets like India, where an employee is being targeted by various headhunters on a full-time basis, with ... more

Human Resources

Employee Coaching

Employee Engagement

Nov. 28, 2011

Srikanth SESH and 8 other people answered this question

What would you say is your defining moment as a leader?

Being in a position of respect & being heard at any stage of your career --- for me is leadership at that juncture.
Beyond, leadership for me is a stage, where you have a bunch of team members, who can trust you for what you ... more

Human Resources

Nov. 28, 2011

Srikanth SESH and 12 other people answered this question

What are your cloud predictions for 2012?

Cloud is here & is rampant, across B2C and B2B experience. My engagement & experience on various client projects, have clearly seen rapid redesign & development of their architecture around Cloud adoption, from their traditional IT deployment models.
The model of Cloud, private, public, Hybrid ... more

Information Technology

Cloud Computing

Future of Cloud Computing

Following 12 Topics

Contact Center Technologies

Customer Service

General Management

Human Resources

Information Technology

...

Unified Communications

Following 0 People

Followed by 19 People

Knowledgeable in 36 Topics

Human Resources

#114 of 1481

#131 of 466

General Management

#339 of 1194

#612 of 2156

#216 of 822

Information Technology

#608 of 2263

#22 of 80

Employee Engagement

#67 of 175

Contact Centers

#42 of 206

Customer Service

#226 of 785

#535 of 1429

#1314 of 2984

Business Finance

#19 of 52

#344 of 749

#10 of 21

Customer Service Feedback

#39 of 43

#20 of 44

#27 of 44

#39 of 69

Enterprise Software

#51 of 96

#74 of 103

Unified Communications

#75 of 112

#101 of 126

Company Culture

#123 of 151

Servers and Storage

#121 of 157

#126 of 159

#138 of 194

#143 of 217

#216 of 356

#214 of 386

#256 of 466

#337 of 480

#42 of 44

Financial Services

#124 of 139

#160 of 243

#1363 of 1456