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Stephen Jacks

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22 points

Nov. 13, 2011

Stephen Jacks and 16 other people answered this question

Do you think the ABC (always be closing) approach is dead?

ABC sounds like the haggling at a Middle East Bazaar. Traditionally you go to a trial close only after major customer objections have been resolved. Theoretically if a customer walks into your store or calls inquiring about your product, they've already decided to buy it. ... more

Always Be Closing

Sales Management

Nov. 13, 2011

Stephen Jacks and 6 other people answered this question

When a company misses its revenue target, what are the most common reasons sales cites for the miss?

Unclear whether we're selling one off items or mass marketing. Airliners or iPods?
Problem starts higher upline.
Inadequate product research.
Inadequate product differentiation.
Some items will be hit or miss. (taking chances)
Example Apple: determine what people will want, sell a device that creates its own market.
Example Boeing: trying ... more

Nov. 10, 2011

Stephen Jacks and 4 other people answered this question

What are effective techniques to have voice mail messages returned?

Voice mail to Office or Cell? If I see a number or caller ID I know and want to talk to, I may call it back. If I'm on the phone (often) I won't respond to voice mail and when I get off the call ... more

Information Technology

Nov. 10, 2011

Stephen Jacks and 1 other person answered this question

Are the proposed incentive auctions of the wireless spectrum good or bad for innovation?

Google, T-Mobile, Qualcomm, AT&T, Sprint, et al, all bought spectrum sold by FCC after TV went digital (~700 MHz; UHF channels ~56). (Y'know Sprint lawsuit re ATT/TMobile merger is about AT&T which got Qualcomm spectrum (FloTV) will also get TMobile spectrum.)
The higher frequencies 1800/1900/2100 have ... more

Information Technology

Obama Administration

Nov. 2, 2011

Stephen Jacks and 6 other people answered this question

Do you have any recommendations for a good Skype headset?

My experience is with Gaming and Netmeeting/Microsoft Communicator. Analog headsets have high background noise, interference. Use USB or Bluetooth headset. If you are satisfied with the Bluetooth headset you use with your cell phone then try it on Skype. If you use Skype on your ... more

Information Technology

Nov. 1, 2011

Stephen Jacks recommends this answer by Brenda Lewis

34% of Americans over the age of 20 are obese. Should the workplace play a role in fixing this?

I have not met an obese person who was not aware that they needed to lose weight -- and most of us are forever trying. Fun competitions are great for health and for motivation. Constantly pointing out the obvious, however, will not help anybody modify ... more

Human Resources

Health & Wellness

Oct. 31, 2011

Stephen Jacks and 31 other people answered this question

What will be the next big consumer product to become obsolete?

WA State law still requires calling the Sheriff on CB to report accidents. Many Counties in Washington do not have cell service; need Satellite phones.
"Hula hoops" make a comeback every few years. Re: Caddie; you'd think piston engines, that were developed in the 1800s, ... more

Information Technology

Consumer Behavior

Oct. 31, 2011

Stephen Jacks and 12 other people answered this question

Who will win the smartphone wars: Google or Apple?

Point is that Android is not the only open source variant for Smart phones. (Nokia used Mameo Linux.) The Oracle lawsuit over Android's Java interface may help; Sun's Java Micro Edition seems a more stable platform.
Android seems better on tablets which seems to reflect ... more

Information Technology

Oct. 29, 2011

Stephen Jacks and 1 other person answered this question

Do you find call center employees avoid calls?

I managed call center employees, at several major companies. The phone tree the customer enters usually asks identifying info but the employee that answers the phone has to type the info into the CRM application. The unhappy customer will flag dissatisfaction with the tech that ... more

Contact Centers

Oct. 28, 2011

Stephen Jacks and 1 other person answered this question

How do you like your Samsung smartphone?

I've had a few Samsung phones and I had problems with them and other Samsung products. Samsung has made some anti-consumer design choices in their products. I may be prejudiced because they build the cheap junk Radio Shack sells. more

Information Technology

Oct. 28, 2011

Stephen Jacks answered this question

Why are rare earth mineral prices softening right now?

See http://www.fas.org/sgp/crs/natsec/R41347.pdf
Rare Earth metal ore is very common around the world and found in 14 US States. Misch metal, the stuff used in lighter flints, is the unseparated metal mixture found in that ore and was used in large quantities to harden steel. Then the ... more

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