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Steve Bowman, SPHR

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HR Consultant and Principal, Management Consultants, LLC

48 points

Founder and Principal since 2004 at Management Consultants, LLC, an HR consulting firm in Richmond, Va. Over 11 years of Fortune 100 management experience in human resources. Prior experience in business operations management.

Areas of specialization include:

- Regulatory compliance, incl ...

Founder and Principal since 2004 at Management Consultants, LLC, an HR consulting firm in Richmond, Va. Over 11 years of Fortune 100 management experience in human resources. Prior experience in business operations management.

Areas of specialization include:

- Regulatory compliance, incl. FMLA, FLSA, EEO, ADA
- Employee relations
- Employment law
- Interim HR management
- Performance management
- Harassment & retaliation training
- Compensation assessments
- Medical absence management
- Affirmative Action Plans

Senior Professional in Human Resources (SPHR certification), and a member of the Society for Human Resource Management, RichmondSHRM, and the Richmond Compensation Association

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Nov. 17, 2010

Steve Bowman, SPHR and 14 other people answered this question

What are the advantages in choosing an HR professional instead of an employment lawyer?

Cynthia is right about the issue of privilege. Two weeks ago a client contacted me regarding her employee's complaint of unlawful discrimination. I recommended (as I generally do for these issues) that she should engage my firm through her company's outside counsel. This would shield ... more

Human Resources

Employment Laywer

Human Resources Professional

Oct. 2, 2010

Steve Bowman, SPHR and 8 other people answered this question

How often should we conduct performance reviews of our employees?

Establish initial expectations within the first couple of weeks of employment. Conduct first review at the 60 or 90 day point. Then another review 6 months after the first review. Annually after that, unless poor performance indicates a need for accelerating the review.
Adjust goals ... more

Human Resources

Career Development

Performance Review

Oct. 2, 2010

Steve Bowman, SPHR recommends this answer by Brad Moore

What is the most important question to ask a job applicant before inviting them to interview?

"What do you want to do here?" Find out whether they have any idea about the position they've applied for, whether they can construct a complete sentence, and whether they've done any research about your company. If they can give a decent answer to that ... more

Human Resources

Interview Questions

Interview Skills

Sept. 22, 2010

Steve Bowman, SPHR recommends this answer by Laura Ouimet

Best Practices: Do you still need to put your physical address on your resume?

I would ask whether anyone thinks that omitting one's address would assist in getting the interview. Personally, I would wonder why a person whose resume I received would omit his/her address. Some may assume (especially if no moving expenses would be reimbursed) that the applicant ... more

Human Resources

Sept. 18, 2010

Steve Bowman, SPHR recommends this answer by Brian Cipresse

What is better a mobile website or a mobile application

In the long term mobile apps will go away in favor of mobile web apps WHEN there's a ubiquitous Internet standard way of handling the device's geospatial data/location services, camera, video, voice, file access, and so on. This is why the HTML 5 and Adobe ... more

App Development

Sept. 16, 2010

Steve Bowman, SPHR and 2 other people answered this question

Human Resources vs Human Capital

I used to work in an organization that had both HR and "Human Capital Management" departments. I believe the distinction, based on my experience, is that in HCM the focus is on employee retention and performance management, which are subsets of what is traditionally known ... more

Human Resources

Human Capital Strategies

Sept. 16, 2010

Steve Bowman, SPHR and 15 other people answered this question

Which customer service activities increase customer loyalty?

I don't think customers expect to be wowed, so when they are, I believe the foundation of customer loyalty has been laid. And if that customer experience is replicated again and again, the loyalty becomes more firmly entrenched.
1) I inadvertently mailed something (via USPS) that ... more

Customer Service

Contact Centers

Customer Loyalty

March 14, 2010

Steve Bowman, SPHR recommends this comment by Nik Kellingley

Employee Relations

I'm deeply skeptical of the idea of satisfied employees, and "satisfaction" being key to the retention of your best employees.
When I was last interviewing for some consultancy work at a major bank, the first question they asked was "what's the difference between a satisfied ... more

Human Resources

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