Steve Davidson

Business consultant specialising in process, workflow, cost reduction, business continuity, and interdepartmental communication in IT and administrative contexts.

I can particularly help with IT helpdesks, IT Service Desks, call centres, IT teams, administrative teams, teams using ticket generation/management software, and communications between support and business areas.

In general, I aim to reduce the TCO of a team by 30-40% while improving capacity, throughput, and service levels, and maintaining business continuity. I have achieved reduction levels of over 80% in some organisations, and estimate that up to 92% should be feasible in exceptional cases.

Full-commission projects are available on request; if I can't find at least $10,000 in reductions for you, there's no charge.

I'm currently based on the west coast of Australia (very nice weather!), but provide a global rapid-response service. Drop me a line to find out what I can do for you: enquiries@stevedavidson.com.au