Business consultant specialising in process, workflow, cost reduction, and business continuity in IT and administrative contexts.
I can particularly help with IT helpdesks, IT Service Desks, call centres, IT teams, administrative teams, and teams using ticket generation/management software.
In genera ... read more
Business consultant specialising in process, workflow, cost reduction, and business continuity in IT and administrative contexts.
I can particularly help with IT helpdesks, IT Service Desks, call centres, IT teams, administrative teams, and teams using ticket generation/management software.
In general, I aim to reduce the TCO of a team by 30-40% while improving capacity, throughput, and service levels, and maintaining business continuity. I have achieved reduction levels of over 80% in some organisations, and estimate that up to 92% should be feasible in exceptional cases.
Full-commission projects are available on request; if I can't find at least $10,000 in reductions for you, there's no charge.
I'm currently based on the west coast of Australia (very nice weather!), but provide a global rapid-response service. Drop me a line to find out what I can do for you: enquiries@stevedavidson.com.au
... read more
Customer Service, Information Technology, Contact Center, IT Security, Networking, Office Equipment, Phone Systems, Servers and Storage, Unified Communications, Government & Defense, Technology, workflow, cost reduction
Contact Center, Customer Service, Government & Defense, IT Security, Information Technology, Networking, Office Equipment, Other, Other Product or Service, Phone Systems, Servers and Storage, Technology, Unified CommunicationsWhat Steve Davidson has been working on:
