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Subramonian Krishnan
Lead - Business Transformation,
Firstsource Solutions Ltd
43 points
Subra currently handles the Center of Excellence practices for verticals and focuses on creating a value proposition for his customers through excellence in service delivery standards. Adoption of new processes and tools and technologies to enhance customer value is his ...
Subra currently handles the Center of Excellence practices for verticals and focuses on creating a value proposition for his customers through excellence in service delivery standards. Adoption of new processes and tools and technologies to enhance customer value is his forte.
Prior to this Subra spent over 10 years undertaking Solution Design & Transition for clients in the BPO industry space. Program management, Project delivery, process migrations, infrastructure set up across international and domestic customers are some of the activities that Subra undertook in the past
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Prior to this Subra spent over 10 years undertaking Solution Design & Transition for clients in the BPO industry space. Program management, Project delivery, process migrations, infrastructure set up across international and domestic customers are some of the activities that Subra undertook in the past
March 4, 2011
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March 4, 2011
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Feb. 27, 2011
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Feb. 24, 2011
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Feb. 23, 2011
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Feb. 23, 2011
is now following
Feb. 23, 2011
is now following
Most of the responses are apt and one should look at website complaints a bit more seriously. In this age where customer service is being redrafted, website becomes a key element in servicing your customers. As we move into the next cycle, self service and ... more