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Sudhir Hasamnis

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Divisional Manager, Business Excellence, Tata Motors Limited

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Nov. 17, 2010

Sudhir Hasamnis and 11 other people answered this question

We are faced with cutting our payroll expense due to a decline in revenue.

Hi Dana,
I am with William and Bob...
There has to be clear communication and transparency in the whole process. The organisation need to convey this in large gathering (Town hall process) saying that 'We are here today and this will be likely position in ... more

Human Resources

Nov. 17, 2010

Sudhir Hasamnis and 9 other people answered this question

What can talent managers do to attract and retain talented people?

Hi Donna,
Really good question...and I am sure that there are no fix answers to this. But there are some tried out ways and means. In my organisation we have created a Fast Track Scheme for employees wherein employee can enter and face Development Centre ... more

Human Resources

Talent Management

Talent Management Solutions

Talent Management Strategy

Oct. 2, 2010

Sudhir Hasamnis and 8 other people answered this question

What technologies do I need for a successful customer service team?

It it true that we need more information to answer this question but there are simple and generic way forward for this kind of question.
First thing is empower them with enough authorities and thier boundries or cirlce of influence. Keep these things on the ... more

Customer Service

Information Technology

Customer Service Team

Oct. 2, 2010

Sudhir Hasamnis and 14 other people answered this question

How can I help my agents improve their customer service skills?

Training is one part but let me look at this in another angle...Many times it is observed that the agents are far away from the realities. They need to have exposure of back-end where actual activities are happening, action is happening. Once they know that ... more

Customer Service

Call Center Agents

Contact Centers

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