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Sylvia Kudzuma

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Client Operations Associate, Focus

60 points

Graduate of the University of San Francisco with a degree in International Business. Traveling is my biggest passion and have been fortunate enough to have lived in 3 continents at a young age. I currently work as an Operations Associate ...

Graduate of the University of San Francisco with a degree in International Business. Traveling is my biggest passion and have been fortunate enough to have lived in 3 continents at a young age. I currently work as an Operations Associate and work with many of our internal teams to ensure the satisfaction of our clients. I began as an Intern for Focus and have expanded my roles from webinar production to tracking banner impressions on our sites. I have been very fortunate to have grown within the company and professionally as well.

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Feb. 7, 2011

Sylvia Kudzuma and 1 other person answered this question

Super Bowl Commercials: What brands won the Super Bowl? Lost the Super Bowl?

Best- Volkswagon's Darth Vader. I saw this commercial when it leaked out on YouTube and watched it at least 10 times. It's perfect. The concept is easy to follow, it uses familiar characters and the boy is absolutely adorable. I'm sure there are many people, ... more

Feb. 7, 2011

Sylvia Kudzuma recommends this answer by Jeff Molander

Are most Groupon merchants losing money?

Yes, according to new research most are losing money. I'll present the reasoning below (a summary of the research) and 4 tips -- how to run a profitable Groupon promotion.
Are Groupon promotions profitable for stores? Do they generate sufficient additional sales to Grouponers at full ... more

Jan. 12, 2011

Sylvia Kudzuma recommends this answer by Tyler Wells, CPA

What are the advantages to a 401K?

Several advantages to a 401(k) include:
Free Money,
if the employer matches the contributions, which is typical in most plans. If your employer matches, say, 50% of the first 6% that you save then you would almost be an idiot not to contribute the 6%.
Tax Deferred Investing
Dollars ... more

Jan. 7, 2011

Sylvia Kudzuma recommends this answer by Vanessa Castiglioni

Help, I sit in a cubicle! What do I do?

While many opt for an exercise ball, I have personally looked into and considered investing in a treadmill desk (http://www.treadmill-desk.com/) . Not only will people avoid the shutting down of body parts, as mentioned in Tom's post above, but it will also keep people focused ... more

General Management

Jan. 7, 2011

Sylvia Kudzuma recommends this answer by Halley Farrell

As an angry customer, what response do you expect from customer service?

Customer service representatives help ease my frustration by being accountable and taking my concern or issue seriously. To echo sentiments above, nothing sets the tone better than a sincere apology for whatever mishap or problem I, as a customer, have experienced. I’ve found the following ... more

Customer Service

Customer Service Recovery

Jan. 7, 2011

Sylvia Kudzuma recommends this answer by Kelley Robertson

Sales Presentation Best Practices: What are your 3 tips for giving a successful sales presentation?

Limiting this to 3 tips is tough; as Kevin said, there are many more. However, here are my top three:
1. Start your presentation by summarizing your understanding of your prospect or customer’s situation. This not only captures your prospect’s attention, it also demonstrates that ... more

General Management

Jan. 6, 2011

Sylvia Kudzuma and 1 other person answered this question

What's your favorite website to stream music, track bands you like, and learn about new music?

Purevolume.com used to be ( and from time to time is still) my go to website. It's a great place to find new bands, listen to new music, and basically listen to songs that you would probably never hear on the radio. However, if you're ... more

New Music Technology

Online Music Streaming

Dec. 21, 2010

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