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Thomas Knoll
co-founder & hustler,
LaunchRock.com
0 points
I am Co-founder & Hustler at launchrock.com and I've done Community Cultivation and Customer Development for Zappos, UserVoice, and Seesmic.
While I have a technical background, I prefer to speak in gardening and architecture metaphors. I am inspired by ...
While I have a technical background, I prefer to speak in gardening and architecture metaphors. I am inspired by ...
I am Co-founder & Hustler at launchrock.com and I've done Community Cultivation and Customer Development for Zappos, UserVoice, and Seesmic.
While I have a technical background, I prefer to speak in gardening and architecture metaphors. I am inspired by storytelling, psychology, evangelism, architectural theory, social economics, game mechanics, cultural anthropology, compassion, and ants.
I was studying to become a missionary, but left that path because I grew tired of the business of religion. Now, I advise companies on strategies and tactics for community cultivation and customer development to help them: discover, welcome, acquire and retain an active community of customers; and transform customer support and social engagement into a source of customer evangelism.
Oh, and I fall in love with almost everyone I meet.
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While I have a technical background, I prefer to speak in gardening and architecture metaphors. I am inspired by storytelling, psychology, evangelism, architectural theory, social economics, game mechanics, cultural anthropology, compassion, and ants.
I was studying to become a missionary, but left that path because I grew tired of the business of religion. Now, I advise companies on strategies and tactics for community cultivation and customer development to help them: discover, welcome, acquire and retain an active community of customers; and transform customer support and social engagement into a source of customer evangelism.
Oh, and I fall in love with almost everyone I meet.
Oct. 11, 2011
Thomas Knoll
answered this question at this roundtable
Community Management: Practical Lessons From the Field
[10/11 @ 11 am]
How do you help users/members if they become disillusioned?
I have found that simply listening and giving people a voice goes a long way.
Oct. 11, 2011
answered this question at this roundtable
Oct. 11, 2011
answered this question at this roundtable
Oct. 11, 2011
answered this question at this roundtable
Oct. 11, 2011
Sept. 30, 2011
is speaking at this roundtable
