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June 8, 2011
Thomas Simmeth
and
11 other people
answered this question
What customer service actions help to ensure repeat business?
After setting up the Customer Service Manager position at Circuit City Stores, Inc. in the late 80's we conducted several studies which led to a result of 70% of repeat business. It's a shame they turned away from the notion "Circuit City, where Customer Service ... more
Jan. 31, 2011
is now following
Jan. 31, 2011
is now following
Jan. 31, 2011
is now following
Jan. 31, 2011
is now following