Tom Jamieson

Oct. 10, 2010

Tom Jamieson recommends this answer by Todd Hodgen

you didn't define the size of the company that you want this CRM for. There are many progams available today, and most all of the features you mention are standard in any good CRM application.
If your company is small, many of the Open Source ... more

Sept. 23, 2010

Tom Jamieson recommends this answer by David Morisseau

CRM-best ticket mgmt system

Sounds like a mix of project management and CRM features, with much more emphasis on CRM. WORKetc is a very affordable all-in-one business management system that combines CRM, project management, billing, and help desk support. Contacts are the very core of the program, so everything ... more

Information Technology

July 31, 2010

Tom Jamieson recommends this answer by Paul Ogle

What is the best way to track ReTweets in Twitter?

It really depends on what you are looking to track. Retweet's that are done inside of twitter are tracked differently than Retweet's from a page on your website. For the latter we use a tweetmeme button which will track how many times a post has ... more

Social Media Strategist

Social Media Tools

Twitter Marketing

July 17, 2010

Tom Jamieson recommends this answer by David Morisseau

Should SMBs use different CRM systems than corporations?

Hey Courtney,
Contrary to a few others that have posted, and in agreement with Min Ma, the short answer is, yes there are CRM systems specifically designed for small businesses.
Some are created with only the intent of being useful for large corporations, but they also ... more

July 6, 2010

Tom Jamieson recommends this answer by David Morisseau

What features most differentiate CRM systems?

In addition to what Luke said, there's also some specific areas some CRM software specialize in. For example, some specialize in dealing with contacts and support - more like a support management system. Others have features that help deal with leads more - a more ... more

Sales

CRM

CRM Systems

March 10, 2010

Tom Jamieson recommends this answer by Koka Sexton

Is the emphasis on ROI killing Social Media efforts?

This is the $1M question for most companies. Social media needs to be thought of as a marathon and expectations should be on long term goals as well as short term gains. Obviously some people will say follower, friends and subscriptions are a key metric ... more

Marketing

Return on Marketing Investment

Social Media

Social Media Campaign

Feb. 20, 2010

Tom Jamieson recommends this answer by Koka Sexton

How to rank your profile on LinkedIn?

We are actually going through this exercise internally with InsideView. There are many things you can do from customizing your profile headline and adding some keywords to your bio and descriptions. Think of your LinkedIn profile as an additional marketing tool for your company. It's ... more

Marketing

SEO

Social Media

Feb. 19, 2010

Tom Jamieson recommends this answer by Todd Hodgen

What roles within the organization should "drive" or "lead" adoption of UC and why?

Personally, I believe field sales and service lead with UC deployment because of the huge benefit a mobile workforce gains from the basic features - integration with voicemail, fax, etc.
As a field employee, your corporate communications is improved when voicemails and faxes are received ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Implementation

Jan. 22, 2010

Tom Jamieson recommends this answer by Tom Jamieson

E CRM: Any suggestions on a low cost or free hosted CRM?

Robert - definitely take a look at Work-etc CRM - www.worketc.com. We originally started with it to manage simple sales leads that were coming in via the phone and from existing customers. Great for that. But because Worketc also did project management and billing, we ... more

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