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Tonya Haynes

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Chief Efficiency Officer, Phoenix Business Development Group

88 points

Developing effective, efficient, performance driven organizations for more than 25 years!
- Mattel Toys
- Hughes AircraftCompany
- DirecTV
- NBC/Universal
- Automatic Data Processing (ADP)

April 24, 2012

11 people recommends this answer by Alex Dail

What are some techniques to manage stress at work?

Your thoughts reminded me of a study I read awhile back. One of the longest living group of people is right here in the great U.S., there lifestyle (eating habits etc.) don't vary at all from the nation's norm; however, they are a tightknit community. ... more

Human Resources

Employee Health

Stress Management

Feb. 22, 2012

Tonya Haynes and 2 other people answered this question at this roundtable

Are You Already Behind On Your 2012 Sales Goals? [2/22 @ 11 am]

What tactics can you use when you fall behind your sales goals?

With both sales objectives and goals, I break them down into pieces that can be measured, managed and tracked. For example if I know my break-even or goal is $6000 a month:
- $6000/mo = $1500/week
- $1500/week = $300/day
- $300/day = assuming I ... more

Sales Management

Feb. 5, 2012

Tonya Haynes and 18 other people answered this question at this roundtable

Top Technology Marketers to Watch in 2012 [1/31 @ 1 pm]

Will e-mail marketing go away in 2012 (or ever)?

I don't believe anything is safe from extinction. However I do believe that e-Mail will continue to be a marketing tool as long as it is a primary communication tools used by potential customers. As e-Mail use increases, the value of using it as a ... more

Feb. 5, 2012

Tonya Haynes and 14 other people answered this question at this roundtable

Top Technology Marketers to Watch in 2012 [1/31 @ 1 pm]

Do social media outlets such as Facebook and Twitter offer deep enough levels of engagement for B2B marketers?

No, these communication channels do not. But I don't believe they were meant to...they were built to offer another way to get to know your business and as a doorway to your website and to your team. If you do a great job in marketing ... more

Jan. 29, 2012

Tonya Haynes and 6 other people answered this question

What is your least favorite piece of technology?

Right now it is Flash websites. Flash is so cool but not compatible with smartphones. I designed my website in Flash and it's awesome...but now I have to re-do the whole site ($$$$$$) in HTML so my target market, who are executives and connect to ... more

Information Technology

Servers and Storage

Jan. 29, 2012

Tonya Haynes and 12 other people answered this question

How do you manage email volume both effectively and efficiently?

I have a business e-Mail that is for prospective clients, clients and my team to reach me and a personal e-Mail for family, friends, listings I am a part of etc...The family/friends e-Mail is one I review on a weekly basis...if it is an emergency, ... more

Information Technology

Personal Productivity

Jan. 8, 2012

Tonya Haynes and 12 other people answered this question

Employee engagement surveys. In or out? Relevant or not? Is there something better?

I believe employee surveys are very relevant and definitely should be "in." I say this with the caveat that the survey is designed to capture real and relevant information. And that there real be real analysis toward fixing the problems that are identified...And that there ... more

Human Resources

Employee Engagement

Employee Satisfaction

Employee Survey

Jan. 4, 2012

Tonya Haynes and 6 other people answered this question

POLL: What phone type do you use for the majority of your business communications?

I use a hybrid between SmartPhone (Blackberry), Software and Hardware.
What works well for my business and my customers is OneBox automatic call directing service (www.onebox.com)...For approximatley $49.95 a month a subscriber get 5 phone lines and fax lines, an automated company introduction that you ... more

Information Technology

Jan. 4, 2012

Tonya Haynes and 6 other people answered this question

What is the best phone system for a home-based business?

I don't know what the best phone system might be, but what works well for my business and my customers is OneBox automatic call directing service (www.onebox.com)...For approximatley $49.95 a month a subscriber get 5 phone lines and fax lines, an automated company introduction that ... more

Information Technology

Dec. 14, 2011

Tonya Haynes and 11 other people answered this question

How do you fix cultural flaws as a company grows?

I believe a culture should have a continuous improvement and back to the basics approach. If the values are cemented in place the leaders have to train their successors, managers, staff and employees how to keep the culture on track utilizing the values of the ... more

General Management

Human Resources

Company Culture

Dec. 4, 2011

Tonya Haynes and 21 other people answered this question

If a salesperson refused to sell to a prospect on ethical grounds, would you support him or her?

This is a very interesting question...I'm not sure if I can provide a very interesting answer but I would side with the salesperson if the sale of the product/service is in direct conflict with the values the company has established. I am not familiar with ... more

Human Resources

Dec. 4, 2011

Tonya Haynes and 43 other people answered this question

When is it acceptable to "bend the truth" on one's resume?

I don't agree that it's ever acceptable to bend the truth on one's resume. I am presuming that "bending the truth" means to lie. When searching for a job, you should be seeking to create, build and sustain a relationship...A relationship eventually comes to an ... more

Human Resources

Dec. 4, 2011

Tonya Haynes and 13 other people answered this question at this roundtable

Optimizing Content Marketing - What, When, & Where? [12/1 @ 11 am]

Content is still king, or is it? What are the fundamentals of producing content online?

Dear Wendy, I definitely believe if you want to be successful in the social media/social networking world...Absolutely! Content is King. Social Media works to attract more clients/potential clients to your website and hopefully ultimately to your company to purchase your products/services.
When developing content...as with ... more

Content Creation

Nov. 30, 2011

Tonya Haynes and 6 other people answered this question

How does a smaller business best manage IT services?

I don't know if I could have managed the IT needs of my business had it not been for my 25+ years experience, skills and background in the Information Technology sector.
Today the cloud is making it easier and much better for smaller businesses...but due ... more

IT Service Management

Small and Mediium Sized Business

Nov. 30, 2011

Tonya Haynes and 8 other people answered this question

How do you know if self employment is a feasible career option?

Self employment is a great option if you're unhappy with your present employer and the following conditions apply;
1. You are already a consultant/entrepreneur within the company...producing results, self directed, self motivated, working 60-80+ hours a week already
2. You don't mind working diligently and ... more

Career Development

Personality Trait

Self Employment

Nov. 21, 2011

Tonya Haynes and 2 other people answered this question

What defines a successful CRM implementation?

Pam, Absolutely!

Sales Force Automation

Sales Management

Nov. 20, 2011

Tonya Haynes is now following Brian Phelps and 1 other person

Nov. 20, 2011

Tonya Haynes and 33 other people answered this question

Is communication competency a skill or an art?

Communication is both skill and art...I believe once you elevate communication to the level of art,sky's the limit with your ability to connect with people of varying cultures, ages and nationalities.
The skill enters in the understanding of the "process of communication." It becomes an ... more

Human Resources

Information Technology

June 15, 2011

Tonya Haynes and 19 other people answered this question

How can you get a C level decision maker to return your email messages?

Keep it brief (5 - 10 minutes), tell them who you are, what's in it for them and know what you want and by what timeframe. more

C-level Management

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