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April 22, 2011
Ulka Rathi
recommends this answer by
Karen Hagler
What is more important: to resolve a complaint quickly or to acknowledge it quickly?
I think everyone has answered the question in the same manor acknowledge the issue and resolve and make the customer feel important. Actually if the customer complains you are lucky because you have the opportunity to save that relationship with that customer. The customer actually ... more
April 10, 2011
