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Nov. 5, 2011
Urs Steiner
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7 other people
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What are the challenges to outsourcing social media customer service?
My first question would be: why do you want to outsource such a core competence of a company? I think an external company will never be able to live and experience one true company spirit. Especially with Social Media it is vital that a company ... more
May 25, 2011
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