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Wendy Keller

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CEO/Senior Literary Agent, Keller Media, Inc.

92 points

We help talented people get the best possible book publishing contracts with New York publishers. Literary Agency + Marketing for Authors and Speakers + Speakers Bureau

WEB: Keller Media, Inc.

Nov. 10, 2011

Wendy Keller asked a question

Have you ever felt "slimed" by a customer, client or prospect?

Client Acquisition

Prospect Attention

Nov. 2, 2011

Wendy Keller asked a question

What should you do if you fall in "business love" with a potential hire?

General Management

Human Resources

Growing Small Business

Nov. 2, 2011

Wendy Keller and 7 other people answered this question

How many chances do you give an employee to suddenly start using common sense?

Ironically, this will be the second time I've let her go if I do. The first time, my US assistant said, "She keeps making mistakes" and I eventually figured out my US assistant was not training the foreign VA properly, so I took that over ... more

General Management

Human Resources

Administrative Assistant

Nov. 2, 2011

Wendy Keller recommends this answer by Brenda Lewis

What do you think is the scariest job in the United States?

President of these (un)United States.

Human Resources

Career Development

Job Description

Nov. 1, 2011

Wendy Keller and 30 other people answered this question

Is CRM really worth the hassle?

InfusionSoft, which does CRM and more.

Customer Service

Oct. 30, 2011

Wendy Keller and 6 other people answered this question at this roundtable

Customer 2.0 Is Mad as Hell [11/3 @ 11 am]

What is the most annoying sales tactic still be using today?

The most annoying tactic: relentless emails with an Unsub button that somehow never works! more

Oct. 30, 2011

Wendy Keller and 22 other people answered this question

How can you train sales reps to have better conversations with prospects vs just pitching?

I love the answers you've gotten so far. I'd like to add:
1. Be sure all the sales people you've hired are true extroverts. Myers Briggs them if you must! (There are sites where it's a free test)
2. Encourage them to realize quotas get met through ... more

General Management

Oct. 30, 2011

Wendy Keller and 2 other people answered this question

How useful is Focus.com in your professional life?

I've recommended Focus to every other entrepreneur I know. I find it incredibly interesting and useful. I read others' questions, respond to some and love the fact that I can get interesting, diverse answers to mine any time. more

Information Technology

Oct. 30, 2011

Wendy Keller and 1 other person answered this question

What critical competencies/experiences are companies looking for in a HR Director/VP candidate?

I am in the process of hiring my first COO, so I may not be fully informed on this topic. However, I know what I'm looking for as an established entrepreneur/COO in this right hand man/woman I'm seeking:
The ability to think so far out of ... more

Human Resources

Candidate Screening

Employee Qualifications

Oct. 30, 2011

Wendy Keller asked a question

How do I interview a potential COO?

Human Resources

Chief Operating Officer

Oct. 30, 2011

Wendy Keller and 3 other people answered this question at this roundtable

What's Inhibiting Cloud Usage? [11/2 @ 1 pm]

What are the main objections that drive an organization not to leverage the cloud?

Apparently, you have to leave behind everything except Contact Data - which means all notes and other sales-related documentation. That would be disastrous, of course. more

Information Technology

Cloud Computing

Oct. 28, 2011

Wendy Keller is now following Anita Bruzzese and 1 other person

Oct. 28, 2011

Wendy Keller and 13 other people answered this question

What's the best way to avoid email overload?

Andrew, I never seem to get below 500 emails in my business inbox. Tried to delegate to an assistant but it takes her 20 times as long as it does me and she can't possibly know which is a follow up to a call I ... more

Information Technology

Email Marketing

Oct. 16, 2011

Wendy Keller and 3 other people answered this question at this roundtable

Better Sales Hires: A New Way to Grow! [10/18 @ 9 am]

What are the top traits of a strong salesperson?

The inability to hear rejection.

Human Resources

Oct. 16, 2011

Wendy Keller and 12 other people answered this question at this roundtable

Sales Training Doesn't Work - Unless You do THIS [10/14 @ 11 am]

What do you do if your top producer refuses sales training?

I would sit down with your top performer and ask "Why"? My company books sales trainers for companies (among other things), and I have to say that were I a top performer in some of them, I wouldn't go to the trainings either. NOT because ... more

General Management

Human Resources

Oct. 16, 2011

Wendy Keller asked a question

Have you ever joined a Mastermind Group? What happened?

General Management

Human Resources

Information Technology

Sept. 17, 2011

Wendy Keller asked a question

How do you interview a foreign virtual worker?

Human Resources

Freelance Services

Virtual Assistant

Sept. 14, 2011

Wendy Keller asked a question

How do I hire a great work-at-home contract worker?

Contract Worker

Aug. 24, 2011

Wendy Keller asked a question

Tips for managing a US-based virtual assistant?

Information Technology

Managing Virtual Assistants

Unified Communications

Aug. 24, 2011

Wendy Keller and 3 other people answered this question

When does a prospect fall into the "Life's too short" category for you?

Oh, I should be more clear! There is NO money coming to us when he signs! He's just giving the right to pursue the opportunity to MAKE money for him, as his representative. All this for what is a spec job. more

Customer Service

Client Account Management

Customer Experience Management

July 17, 2011

Wendy Keller asked a question

Have you generated good leads from article or video placement providers?

Lead and Demand Generation Strategy

SEO and Web Marketing

Following 2 Topics

Information Technology

Following 5 People

Followed by 29 People

Knowledgeable in 38 Topics

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