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Is Androids OS the best?

I've decided to give out mobile phones to the entire sales, marketing, and executive team at my company. A few of the executives have been pushing for Android, but I'm not completely on board. From an IT perspective, which mobile OS is easiest to support – Android, iPhone, RIM/BlackBerry, or Windows Mobile? The majority of the users have Windows machines in the office, and I want something that isn't too costly or proprietary. Which mobile OS would you recommend?

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Caty Kobe
Community Support Manager, Get Satisfaction
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Hey Julia,

I'm not an IT person, so I couldn't recommend which OS is best for your needs, but I did find an article you might find useful.

According to Fast Company, Android actually surpassed the iPhone in terms of web usage last month, but still only has 9% of the market share. This article has a good chart and some other information that might help you out with your search.

Link: http://www.fastcompany.com/1630554/android-jumps-past-iphone-in-us-mobile-web...

Best of luck!
Caty

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Michael Dortch
Senior Product Marketing Manager, ServiceNow
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Julia:

Your first concerns should be ease of use and security -- not necessarily in that order. If your personnel are going to need secure access to sensitive or private information, you need to ensure that whichever handsets you choose, regardless of underlying operating system, allow you to control that information. This may need to include the ability to wipe and/or disable individual handsets. You're going to need to do some digging to see if the phones you and your team prefer support such features, if you decide the business needs them.

In addition to that often overlooked concern, I also believe that coverage and access for your mobile users should likely be a more important selection criterion than handset operating system or even access to any particular application. No application is going to matter if your users are someplace where the phone running the app can't connect to anything!

So to respond to your question a bit more specifically, "best" depends on your specific selection criteria, which should be driven by your prioritized business needs and goals. Once you've addressed the security and coverage issues, which operating system you choose should basically depend on the applications your users need most, and which operating system(s) support(s) versions of those apps best or at all. And don't forget -- the Focus community is a great place to ask about those specific applications. Thanks for your question!

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