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Appointment schedule software for a contact center?
Our call center has been using Outlook to schedule appointments but we're finding that it's too clunky of a system for our needs. Does anyone know of an appointment scheduling software that works well in call centers? We're looking for something that makes it really easy to see everyone else's appointments & schedules, as well as something that has good reminder notifications and automatic follow up emails. Any suggestions would be very useful. Thanks
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6 Answers
Hello Dave,
We have Appointment Scheduler which we designed for Doctors and we can customize it to your requirement. But beore that I need to know the business details and requirement.
About Alliance Infotech:
Alliance is an ISO 9001:2000 certified company having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-centers. We have established technical relationship with leading component providers as a Digium Select partner, Microsoft Certified Partner and Dialogic amongst others. Our products have been bundled and sold with Siemens, Avaya, Alcatel, CISCO, Ericsson phone systems. Our development center is based out of New Delhi, India.
I would look forward to the detailed requirement so that we move ahead.
Regards,
Amit Grover
Business Manager - International Sales
E-mail: amit.grover@alliance-infotech.com
Web: www.alliance-infotech.com
Take a look at TimeTrade. Check in with Chris Murphy. No relation. I know they are good.
Hi Dave. TimeTrade helps hundreds of companies do exactly what you are trying to do. We have a rules-based system that works behind the scenes to connect customers with the right support resources. If you like, contact me at ablack@timetrade.com and I will get you in touch with someone who can show you a demo.
Best,
Amy Black
Director of Marketing
TimeTrade
Please check-out ScheduleComplete product at http://www.schedulecomplete.com/
I hope it will work for you, it integrates with in-house call management software,such as Pinnacle and originally made for callcenters and answering services. Here is one of the customers: http://asuperior.schedulecomplete.com/
Hi Dave,
We have a service where you can sync the appointments to Outlook. So you make the appointments in TimeCenter, but everybody else can sync and share their calendar in Outlook. You are welcome to check out our demo and shoot me an email if you have any questions!
http://www.timecenter.com/
Great question and one I'm seeing often lately. Some of my hospital clients use modules in their EMR systems. Eclipsys for exmaple. One our our partners has developed on based on Microsoft Dynamics. The company is Riverstar software and provide agent scritping to promet the call takers as well.
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