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Are you making fewer or more calls from your desk phone these days?
In the course of my everyday industry research, I'm noticing that many people use their desk phone less and less. People seem to be relying more on texting, chat, IM, email, etc., and if they really need to reach someone, they'll call that person's mobile number. This can't be good news for telephony vendors. What are you seeing?
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10 Answers
The red flag for telephony presented itself when executives started to not care about call coverage "send my direct calls to me then my voice mail". Today when I leave a message on a callers voice mail I typically get a call back with the response "I saw that you called but I didn't listen to your message (...and I'm not going to). The other red flag is that people don't give out their direct dial number anymore. Just today I was given a business card from an HP exec that listed one number - I asked, its his mobile. The only exciting thing I've seen in telephony in awhile has been Google Voice.
Even though I work for a telephony systems provider, I never use my deskphone. I use IM, email, and internal collaboration platform to communicate. Phone calls & conference calls are done on my mobile (Blackberry) and when I call colleagues it is almost exclusively to their mobile number.
Never use my office phone. I use my cell phone primarily unless it's a planned conference call.
I have a home office and an office at Focus. At both, I use my desk phones almost exclusively for participating in teleconferences or Webinars. Otherwise, it's mostly e-mail, then texting and voice calls on the cell phone -- and on some days, more texting than voice calls.
Desk phones of today are home phones of yesteryear. There is no doubt that fewer and fewer are (and will be) purchased. Smartphones are becoming more functional, carriers are becoming more creative on how they price their services, and communication options becoming broader (Twitter anyone?). There doesn't seem to be any way for the traditional desk phone suppliers to fight back.
Desk phone? Oh, that electronic device in the corner that never rings anymore.
Great question and points made! The switch has been on for 5+ years. Sprint offers you voice and data for $69.95 on a mobile platform. Take it with you anywhere. And run 50% of your desktop computer (PC) apps on the new HTC speed demon with Android. Or, for about 25% more, have a paper weight PC and a desk phone limiting your mobility and agility.
Looks like I've hit a nerve today - lots of replies right away to this, and you're clearly validating what I'm hearing out there. Keep it coming, folks - I think we're on to something here.
Desk Phone has occupied, back seat, especially for all IT professionals, who inturn have an infrastructure to use their in-house VoIP system. We use Cisco IP softphones, internally integrated to an Asterix PBX system. Since we are a service provider in Telecom and networking, its easier to provide such an infrastructure and as a result it has become easier for us to make calls both from home and from office, using our Laptop.
My personal opinion is "as IT companies have taken up intense cost cutting measures, its not far to see no desk phones"....everything is managed with ur Laptop, softphone clients, within ur office/general VPN (with infinite user mobility)
I sitting in my office making calls to customers, on my cell phone!
Its definitely true that its not good news for Telephony vendors (with their current mindset). But I have a contradicting opinion. In this era where there is almost zero demarcation between Voice and Data, Telephony vendors also should shift their paradigm from gaining via Voice calls and should try to build in and invent systems, which can ensure that their existing networks (Be it TDM or any other switching systems) be used more extensively for data. If real convergence happens and operators/service providers encourage it by adapting their infrastructure, then for sure they will be once again back on profitable track.
May be there are still places where they loose, when there are more interoperability issues and standardisation delays...
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