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Best practices for managing helpdesk support staff?
What are some of your best practices for managing helpdesk support staff? How have you been able to reduce wait time and increase customer satisfaction? How have you been able to increase your metrics and improve team morale? What tools have helped you increase efficiency in your helpdesk call center?
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I am using AJ Helpdesk SAAS for the support of helpdesk .It is the best web based helpdesk tool with robust ticket support with lifetime free plan.
http://www.ajhelpdesk.com
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