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Business-Class Voice Communications: Is It the Handsets, the Applications, the Network, or None of the Above?
For some business users, it’s about the VoIP phones – Avaya vs. Cisco vs. Polycom, for example. For some, it’s the mobile handset – Apple’s iPhone vs. Blackberry devices vs. those based on Google’s Android. For some, it’s the network and coverage. What are the factors by which you and your colleagues evaluate your communications services and providers, and why do they matter?
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2 Answers
Why not have your smartphone be able to integrate with CUCM and have apps such as mass messaging, call recording, 911 alerts and paging etc all in one unique package which would allow you to be mobile and do what you would normally do at the office anywhere in the world? VoIP needs to go to the next level if it is to remain viable.
Dave the important issue is what ever technology, network, etc. is used, it as a package must meet the "need". In the selection of business support products I am looking for a solution not technology and will make the determination based on aggregate performance. The important issue then is knowing what you want to do and how well it must be done, beyond that, as with most multi-variate problems, there are a family of adequate solutions and in my experience very few needs require the "best" solution.
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