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Can Google's office products be considered unified communications?
Google has provided a lot of collaboration tools: gChat, Google Voice, and Google Docs to name a few. Do you consider their products unified communications tools? If not, what would Google have to do to be considered a true UC provider?
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2 Answers
Probabaly not in their present state, but they do have the pieces now to be a pretty solid UC solution if that was their focus. I think they have higher priorities, but as I've written recently, voice had been the missing link.
That's all changed now, and with Google Voice, they've taken a big step forward for integrating voice with email. This can be a good foundation for all kinds of applications that would round out a UC solution. They may not be that strong in video, but when you consider their full universe - maps, search, YouTube, etc. - Google is able to reinvent the concept around UC that's totally web-based. The business world may not be ready for this yet, but that hasn't stopped them before.
In feature can, but not now. Unified communications represents a concept where multiple modes of business communications can be seamlessly integrated, which consists of various elements. For example : call control and multimodal communications, presence, instant messaging, unified messaging, speech access and personal assistant, conferencing, collaboration tools, mobility, business process integration and a software solution to enable business process integration. I'm not sure that Google have now all elements for true business process integration.
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