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Convergys Call Center References?
Someone suggested using Convergys for our customer support. Before we go down the path of contacting the vendor, I wanted to see if anybody out there had any experience using them - good or bad?
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8 Answers
Hello Ms. Maddox, In response to your posting, I would be happy to engage on a high level discussion of your specific outsourcing needs. Please feel free to contact me at your convenience.
Best Regards,
Gina Martin
Convergys Corporation
While Convergys is a well known vendor because of their size, have you considered a smaller vendor with a more "personable" approach and one that is willing to do what your company needs, rather than fitting you into their model? I have worked with them many times and their scale is large, but I have found that they lack in the ability to really personalize to the need of the clients.
I would suggest you evaluate multiple vendors for your requirements to see how flexible they are to create a solution for your organization needs.
As the outsourcing relationships are longterm, its important to work with an organization that has scale but is flexible too.
Drop me a line if you would like further information on vendor selection.
Regards
Andre Silveira
andre.silveira@aegisglobal.com
Hello, i am taking the chance to post here, my name is Juan Ariza and I work for B-connect Services, a call center as well, please contact me if you would like some information on us, we have over 14 years of experience serving fortune 500 companies.
Best Regards,
Juan Ariza
jariza@bconnect.com
.
I represent a global contact center company with 2 facilities in the United States (Tampa and Atlanta) and 2 facilities in Romania. We have about 2,500 agents globally and I would be happy to propose a solution against your requirements. Please feel free to reach out to me via phone or email with any questions.
Sincerely,
Scott McKinley
Vice President
Customer Support Solutions Division
Computer Generated Solutions, Inc.
Office: 813-249-3281
Email: smckinley@cgsinc.com
Hi, I am taking this chance to introduce my company.
R Systems is an organization that provides services to Fortune 50 clientele and has a solid track record of providing Information Technology and Business Process Outsourcing (BPO) services. We have extensive experience with implementing customer contact solutions for various industry verticals including Healthcare, Retail and Telecom etc.
Please feel free to contact me at your convenience.
Best Regards
Sameer Mittal
Executive - Business Development
R Systems International Ltd.
SEI CMMi Level 5, PCMM Level 5, ISO 9001:2000 & ISO 27001:2005 Company
www.RSystems.com
Hello Ms. Maddox, In response to your posting, I would be happy to engage on a high level discussion of your specific outsourcing needs. Please feel free to contact me at your convenience.
Best Regards,
Gina Martin
Convergys Corporation
gina.martin@convergys.com
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