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As a customer (buyer), what has been your single BEST customer experience?

What contributed to the positive experience, and what has been the impact of that experience?

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Michael Schmier
Product, Marketing, and Customer Experience Professional
Posted on Aug. 4, 2011
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Here are my best experiences:
- Buying clothes at Nordstrom
- Buying an iMac at an Apple Retail Store

What contributed to the experience:
- I had their 100% attention during the sales process
- They answered all my questions, were knowledgable, were respectful
- The transaction was easy and hassle free
- During subsequent follow up, they didn't give me any run arounds.
- Most importantly, the quality of the product was/is outstanding

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