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Darren has asked 2 questions and given 18 answers.
Call Center: Virtual Platforms vs. Traditional Call Center Platforms
While thousands and thousands of companies have moved from a traditional, equipment based, premise based call center platform to virtual call center platforms. I would love to read your opinions as to why so many have moved to a hosted solution and why there are still so many steadfast on staying with traditional, on-site platforms. Thanks for your input.
Posted Feb. 8, 2010 in Customer Service
Keywords: call center management
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