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Do you rationalize questionable/iffy email marketing tactics because they work?

I'm referring to things like fake "corrections" emails, using "FW" or "RE" in the subject line, hidden pre-checked optin boxes, etc. While they might generate increased revenue - don't these practices hurt the industry as a whole...utlimately damaging your own efforts?

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Remy Bergsma
Community Manager, MailPlus
Posted on Feb. 23, 2011
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You like your questions tough Loren, but this one is definitely valid. I reacted in short on Twitter, and will expand my views here - from an ESP employee point of view, but also from a sender point of view.

As an ESP you want everyone to do good, right and be succesful: plain and simple. The world of email marketing though isn't simple when you take it seriously. That's where things collide: time, knowledge, dedication. A sender would want maximum results with minimum efforts, but the ESP knows that that is not entirely possible. Trying to facilitate in delivering those results could mean that an ESP gets on the edge of client advice: what is 'playing nice' and what is 'if it works for you, go for it'. Drawing the line can be very dificult, not just because of laws and such, but also because of reputation and respect.

On to the sender side: If I as a sender would take a long hard look at those iffy tactics and see how they would play out in both short and long run, I would ditch them right away. Not because I'm such a good guy, but because in the end I know it'll come right back to me like a good old Australian boomerang.

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Bram Van Daele
CEO, Teneo BVBA
Posted on June 7, 2011
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Hi Loren

Fully agreeing with the things mentionned by Remy I'd like to add just a small thing.

Although using tactics such as RE: and FW: might pop some results in the inital phase it will undoubtably do a lot more harm to your reputation in the long run. Subscribers lose their trust (which we worked really hard for to gain in the first place right ?) in your email program, resulting in more complaints/unsubscribes.

So I'm guessing in the short term you CAN win some extra conversion but in the longterm there's nothing that can convince me to use those kinds of tactics.

Bram Van Daele
Managing Director
Teneo ESP Services
@Teneobelgium

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Rob Wood
Special Projects Director, HyperGold
Posted on June 7, 2011
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I think it boils down to whether the old business saw is still valid:

"Honesty is the best policy."

I happen to believe it still holds. I personally hate getting deceptive e-mails, and make it a policy to never respond to them.

Rob

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