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Do you really read electronic newsletters that hit your inbox?

I took a look at the numerous newsletters I receive and figured I only really read about 20% of them. I was wondering if our newsletters are going into oblivion too?

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Best Answer

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Jacquelyn Lynn
Business Writer - Ghostwriter, Tuscawilla Creative Services LLC
Posted on April 6, 2011

I probably delete far more newsletters than I read as well, but I still read a lot of them. More important: Just because people don't read a high percentage of the electronic newsletters they receive doesn't mean your newsletters are going into oblivion.

Are you checking your stats for open rates and click-throughs? Are you considering the timing and when your audience is more likely to open and read emails? Do your newsletters have a catchy subject line that will entice someone to open them? Are they well-written and do they contain valuable information so that your subscribers feel their reading time is invested wisely? What are your goals for your newsletter and how do you know if you are achieving them?

Electronic newsletters are the foundation of email marketing, and email marketing continues to be a workhorse for the sales and marketing effort. But it takes a serious investment in quality and strategy for your e-newsletters to get read and produce results.

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Michael Nick
Michael Nick Replied on April 6, 2011

Thank you for your response. Here is the follow up...What topics do you think get the most, opens, click throughs, etc.?

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Jacquelyn Lynn
Jacquelyn Lynn Replied on April 7, 2011

That depends on the audience. People will open emails that address topics they're interested in at that moment. It all comes down to targeting -- knowing your readers (market) and giving them what they want (which may not always be what they need -- but they won't buy what they NEED until they WANT it).

The same thing applies to that common email marketing question: When is the best time to send? It depends on your audience.

I think many companies decide to publish a free e-newsletter as a marketing tool because they think it's a quick, easy, and cheap way to stay in touch with current customers and market to new ones. When they're done well, e-newsletters are none of those things.

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Lynn Maria Thompson
President, Thompson Writing & Editing, Inc.
Posted on April 6, 2011

I probably get 100 or more e-newsletters a day. I've set up my e-mail program to automatically route them into separate folders, where I can refer back to them if I need information on that particular subject. But otherwise, unless the subject line really grabs me, they don't even get opened.

So the copy you include in the Subject line of your e-newsletter is of critical importance in whether or not people will actually open it. Don't just include the title of your newsletter, or which edition it is; people don't care. Think of your audience, and of what they might consider important enough that they'd want to read your publication over the dozens of others they may be receiving. What's newsworthy? What may be of use to them in getting more business, or working more efficiently, or better managing their time? What would grab their attention? Put that first, and you'll get more people reading your publications.

Whatever e-mail marketing service you use should also provide good analytical information on the number opened by recipients, the click-through rate, etc. Try different approaches and review the metrics on them to see what works and what doesn't. Not sure what changes to make in your copy or your headlines to improve effectiveness? Hire a good copywriter. That's why we get the "big money"! ;-)

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Michael Nick
Michael Nick Replied on April 6, 2011

Thank you. Good stuff here. That leads to the question, how do we improve the readership of the newsletter? I agree the subject line is important, what topics? Number of words? What else do you suggest?

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Lynn Maria Thompson
Lynn Maria Thompson Replied on April 6, 2011

I'd say that you need to know your audience. Network with them in industry organizations and understand their issues. What would they want to know? What information would be valuable to them? Include surveys every now & then to get them to take action and give you valuable feedback. You can set those up for free on SurveyMonkey. Address their concerns. Tie your stories into industry developments. Be timely with those so you build your image as someone who's plugged in and on top of things. Attend conferences and provide summaries of some of the sessions, so if they couldn't attend themselves they could still benefit from that information.

Keep your articles as brief as possible in the e-newsletter, with links to longer ones on your website where they can click if they want more in-depth information. And while you can include good general information that builds your image with your audience, every issue should eventually get around to plugging something you sell that ties into its focus; after all, you don't just want readers, you want paying customers.

If you're not writing the copy yourself, make sure you give your copywriter clear direction about the goals you're trying to achieve and the role of each article in achieving them. Make sure the copywriter also understands your audience and its needs by sharing your own market research on your target audience(s). A good copywriter should be able to take that information and deliver something of value to you. It won't be cheap, but the ROI will be worth it.

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Dale Little
Business Strategist, Dale Little
Posted on April 6, 2011

I only read newsletters that provide actionable information. Interestingly enough, there are start-ups, existing small businesses and even some 'Big Name' coaches and businesses that send newsletters filled with come-ons and fluff. These waste my time.

It's irrelevant to me if Sue Smith was named employee of the week. I'm happy for you if sales are up, but what does that have to do with me? If you want your newsletter read, offer How To articles, Quick Tips, and links to templates that can be utilized by your readers. Readers are interested in furthering relationships. Share click through links to your Facebook and Twitter pages. Interestingly enough, the single most overlooked item for inclusion in newsletters is contact information. Tell your reader how to contact you... phone number, email address, whatever method will be a reliable form of connecting and communicating.

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Michael Nick
Michael Nick Replied on April 6, 2011

Thank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Brian Chamberlain
ERP and IT Strategy Consultant and Trainer, Answers 4 Business

Personally, I'd much rather be scanning electronic newsletters than throwing away hard copy I didn't ask for, so in general, I am supportive of electronic newsletters. I use the unsubscribe feature aggressively, so about 80% of what I do get is an opt-in from me. I also use filters to place them in the right folder for review. That being said, time rarely permits me to "read" them all, but I do often at least scan them and probably forward about 10-20% of them to the appropriate person on my team (who may or may not read them).

So, if you are preparing electronic newsletters, make them easily scannable to the eye (headlines in bold, etc.), allow the recipient to easily opt-out and we'll have a pretty okay relationship.

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Douglas Millington
Certified Public Accountant, Douglas F Millington, CPA LLC
Posted on April 6, 2011

Right now I probably oversubscribe to newsletters and as a result sometimes delete some of them and only scan the rest for an interesting article.

However the beauty of a daily newsletter is that of all the ones I receive I do read each one, although not cover-to-cover, once per week. Now compare that to a weekly newsletter and I don't believe my habits would change so I would still delete some of them - scan the rest and read each one probably once per month instead of once per week.

Keep sending those daily newsletters they do have an impact and one of the prime reasons is because they are daily and not weekly.

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Art van Bodegraven
President, Van Bodegraven Associates
Posted on April 6, 2011

Some valid points have been raised by earlier responders, but personally, I'm so turned off by the deluge that I do a lot of "burn before reading."

If I don't recognize the sender, I'll delete without opening.. Am I missing some good stuff? Possibly. Am I saving a boatload of time? Definitely. I do scan those from known and trusted sources for useful material.

But, for me, reading and considering action is a contemplative process, and I don't do that well from screens, so hard copy remains the ultimate value source.

As to the marketing value of frequent "newsletters," far too many of the current offerings are electronic junk mail, and diminish the stature and credibility of the few good products out there.

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Art van Bodegraven
Art van Bodegraven Replied on April 6, 2011

Honestly, I don't know. I don't send a newsletter, or do any electronic promotion (or information dissemination that might invite a click-through). I do write a weekly blog that is resident on a well-respected industry site as a means of maintaining visibility. And, I work at visibility within the profession with conference and workshop appearances.

But, my business model is based on personal networking, contacts, and references. Even though my web site has a contact feature, its real purpose is to provide added substance to contacts I've already made.

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Lee Kirkby
Vice President, Leppert Business Systems
Posted on April 6, 2011

I have several that I read every time since they deliver info I need. I have others I just scan and delete and I have others that I check the subject line and if it is not catching my interest then I delete without opening.

The one's I really hate is some that require me to login to read them...this most frequently is supplier stuff where they are concerned about only authorized users to be accessing. Trouble with this is unless I am in it regularly then I probably don't remember my login and then I usually just delete...and they don't get the info to me they want.

Some which are just regular product promotions I delete immediately and usually unsubscribe pretty quickly.

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

1
Todd Williams
President, eCameron, Inc.
Posted on April 6, 2011

I subscribe to two types of newsletters:
1. I want to read for educational purposes.
2. I have a separate motive. Help someone new to publishing or gain access to a company.
I don't subscribe to others. If given a "gift" subscription I usually read, unsubscribe, and delete.
As said above there has to be value. I follow that in my on newsletter. However, I have renames my new letter to an aZine, since it rarely has news. It most contain articles on management and leadership, not what I would call news. The exception is that in the last three months I have posted news on the progress of publishing my book.
This is a little off thread, but metrics are the key. Make small changes and test the results. Last month I added a "If you can'f read this click here" and my click throughs went up about 20% for all the links. I used used a bit.ly link (http://bit.ly/gquu8o) instead of the full link (http://ecaminc.com/index.php/bfrezine/241-march2011ezine).

Todd

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Michael Nick
Michael Nick Replied on April 6, 2011

Thank you for the answer - good stuff! That leads me to the follow up question: What else will improve the readership of a newsletter?

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John Anderson
Principal, The Glowan Consulting Group
Posted on April 6, 2011

For me, it depends on three things.

1. Does the Headline grab me? If it is not directly relevant to my situation or sounds uninteresting or too academic, I just delete it.

2. Do I have the time to devote to it? On occasion, I will just leave it in my inbox and get back to it later but if I am pushed for time and the piece has any elements of my first comment, it gets deleted.

3. Is it brief enough to be worth my time? I don't mean to sound "snooty" but my time (like yours) is valuable and these days if a newsletter takes on any of the properties of "The Great American Novel", I will likely avoid reading it. That said, i have been guilty of using too many words myself so this is just my honest opinion.

1
Megan Tough
Director and Founder, The Change Leadership Company
Posted on April 6, 2011

From the perspective of a sender of a weekly news email, I do it for three key reasons.

One - I write a short, hopefully useful article for readers interested in my field. - providing useful content, templates and other information

Two - I do it for recogntion purposes. Even though a reader might not open or read the newsletter every week, when time comes for them to think of someone in my field, my name will be right there in the front of their brain because they see it in their inbox regularly.

Three - I link back to recent blog posts to build traffic to my site.

Yes - sometimes it feels like hard work and you wonder if anyone is reading. But then I remember the 2 other reasons I write it - and it seems like good business practice.

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Michael Nick
Michael Nick Replied on April 7, 2011

Good stuff here, thank you for the answer.

1
Rob Wood
Special Projects Director, HyperGold
Posted on April 6, 2011

Nobody wants to hear this, but I think e-newsletters are going to die out along with e-mail as marketing options.

Facebook, Twitter and smart phone apps are taking the place of both, like it or not. They deliver content much faster than e-newsletters, can be changed at a moment's notice, and are cross-browser compatible and spam-filter immune.

In the technology game, faster and better always trumps slower and obsolete, no matter how comfortable we may be with both.

Rob

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Rory  Carlyle
Rory Carlyle Replied on April 6, 2011

Rob,

I'd like to disagree here. I've been in the email industry going on 7 years and we as an industry have grown year-over-year. There's no social replacement for email - none. They're two different mediums that have two different purposes. However; there are overlapping instances where social beats email and vice versa.

Email marketing is in its childhood and social media marketing is in it's infancy. It's a big baby to deal with, it's not email though. A successful email channel on average should return 43:1 - 35:1 ROI. These are stats from the DMA and other global marketing organizations.

Newsletters suffer from a lack of focus in 2011. That's the reason for the lackluster performance on-the-whole. Traditional marketing is being replaced with a more interactive personal approach - too many company's use newsletters like print media. Sending email recipients newsletters that take time to read, but don't offer a value to the reader, fail.

The key to a better newsletter isn't pushing that information through social, it's simplifying the messaging to be more valuable and actionable for the recipient.

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Rob Wood
Rob Wood Replied on April 6, 2011

OK, let's just agree to disagree, Rory, and check back here in 10 years (assuming this website will be here then) and see if anybody even remembers e-mail - much less e-newsletters.

You believe e-mail marketing is in its childhood, after 7 years of playing with it, and I think it's on its deathbed, after 16 years of having to wade through the mounting piles of crap that flood my in-box. I would just give you this little tidbit, as a freebie:

Internet technologies die, just as soon as they become commodities. Then they're replaced with something else, and the learning curve climbs to the heavens, all over again. It's just the way it is. E-mail is on its way out, and if there's no e-mail, there are no e-mail newsletters. I say: good riddance. Never has a technology promised so much and delivered so little of worth to so many. (My apologies to Winston Churchill.)

That opinionated diatribe aside, getting comfortable with a particular chunk of code - I don't care what it is - is a sure sign it's on its way out as a viable business tool. Holding on to it while it withers is how best to kill a business. I absolutely understand if you don't like what I'm saying, but it's based on 36 years of observation and experience with the Internet.

On the other hand, what the heck do I know? But why not consider the possibility that I may be right. What would you replace it with, if the gods of the Interweb Cyberverse were to decree that e-mail dies at midnight?

Rob

Rob

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Michael Nick
Michael Nick Replied on April 7, 2011

I am not too sure I agree with your assessment. However, I do believe social media is making a great stand right now. And smart phones are where the majority of people are reading their mail to decide if they want to keep in in their inbox in the office.

Which brings me to the point. Better crafted email campaigns with good titles and more bullet point contect will get the most attention. Just saying!

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Josh Margolis
Josh Margolis Replied on April 7, 2011

Rob, while the method of delivery may change, there will still be demand for the content. Third party apps allow tweets greater than 140 characters, links in Twitter and Facebook point to blogs where the article is the newsletter. What may be changing faster than the delivery method is the format: video could well replace the written page.

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Rob Wood
Rob Wood Replied on April 7, 2011

If I were a betting man, I would put it all on video. Why write when you can say it on video, and have 275,000 people viewing it before you can even compose an e-mail newsletter about it? Information is flowing in ways we never dreamed about when I began developing websites in 1994. I think, while I'm on the subject, that traditional websites are also going away, and along with them, developers who rely on that particular medium to earn a living.

1
Jim Watson
Management Consultant, JL Watson Consulting

I treat e-Newsletters the same way I treat the magazines that I receive in the postal mail:

I'll read the table of contents, and mark any article that's of interest to me, or a client.

I'll print some of the articles for "on-the-go" reading (supermarket check-out lines, etc.), and place others in a reading file.

If there's an article that's good for a client, I'll forward the link, with a few comments of my own.

If there are no items of interest, I'll delete delete the newsletter.

Jim Watson

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Wayne Spivak
President, SBA * Consulting LTD
Posted on April 6, 2011
  • Recommended by:

In this day of the Information Highway (sic information overload) you just can't read everything.

I look at what shows in my preview and occasionally click through.

You should see the pile of periodicals that's on the floor waiting to read as well :)

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Paula Rosenblum
Managing Partner, Retail Systems Research, LLC
Posted on April 6, 2011
  • Recommended by:

I try to read the ones that sound interesting. Since my company also sends one, I figure it's only "good Karma" to do so. But there are a LOT. No denying that. I've started unsubscribing from ones I really don't read.

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Charles Freeland
Business Consultant
Posted on April 6, 2011
  • Recommended by:

If I have subscribed, yes, I read them. Non subscribed newsletters are deleted 97% of the time.

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Michael Nick
Michael Nick Replied on April 6, 2011

ank you for your answer. Here is the follow up: What do you think can help you get more people to open, respond and click through?

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Michael Nick
President / Author, ROI4Sales, Inc
Posted on April 6, 2011
  • Recommended by:

I agree with much of what you are all saying. The real question then becomes, HOW DO WE GET MORE PEOPLE TO SUBSCRIBE, CLICK THROUGH, OPEN or use the information provided in these newsletters? And how often should they go out?

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Gary Hart
President, Sales Du Jour
Posted on April 6, 2011
  • Recommended by:

Michael, here's my simple answer:

I read the ones I subscribe to as long as they provide valuable content. Otherwise I unsubscribe or add to my junk mail filter. Deleting takes too much time and effort.

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Josh Margolis
CRM, ERP & eCommerce Integration Specialist, CRM INSIGHTS
Posted on April 6, 2011
  • Recommended by:

As Lynn Maria notes above, I also use multiple rules and folders in Outlook to organize newsletters, client mail, etc. I also have a stack of magazines. In both cases, while I may not get to them immediately, I try to do triage once a week: look at the table of contents, magazine or newsletter, and go to articles of interest. If the newsletter or magazine doesn't provide useful information, I drop the subscription.

There is so much good information mixed in with the garbage, that I like to give the newsletters a chance to talk to me.

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Angie Shafranek
Community Manager
Posted on April 6, 2011
  • Recommended by:

Most of the time I do not, but it does depend on who it is coming from. The ones I do open need to catch my attention and provide me some useful information or promo. I like the ones that are short and sweet that I can skim over.

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Karen Mattonen
CEO, HireCentrix
Posted on April 6, 2011
  • Recommended by:

10 second glance over to see if any topics catch my eye. Sadly, more often than not no. There are a couple of sites that I do look forward to - but admittedly we are in an era of information overload and overkill

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Melissa  Galt
Chief Prosperity Catalyst, Social Marketing Strategies for Success
Posted on April 6, 2011
  • Recommended by:

It depends on whether it will tangibly move my business forward or is fluff and stuff. I'm pretty ruthless about unsubscribing to fluff and stuff and it makes me crazy when colleagues or random followers put me on their list w/out permission (yes it is spam even if I know you!) The key is to be topical, relevant, regular, and personal.

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Susan Leighton
Project Manager, Citigroup
  • Recommended by:

I only subscribe to newsletters that are pertinent to my business or any personal interests that I have. By limiting the amount that come in to my inbox, I am able to read every newsletter that I receive.
By implementing this practice, I am able to keep up with the latest in technology, entertainment, etc.

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Rob Luciano
Director of Business Development, Worldwide Panel (WWP)
  • Recommended by:

I scan a these news letters: Digital Media Wire, SmartPlanet, BNET. If I see something that peaks my interest, I click the link for the full article. I find these newsletters useful to stay more informed than I otherwise would be. Even just scanning the headlines is useful, especially with Digital Media Wire.

0
  • Recommended by:

Direct, succinct, and relevant information that helps me do a better job ensures I will remain subscribed. Rabbit trails searching for the information promised in the subject line ensures hostile unsubscribe and permanent deletion of anything or anyone associated with the newsletter.

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Gerry Robert
Bestselling Author of The Millionaire Mindset, Become An Author - Use a book as a marketing tool.
  • Recommended by:

I do a couple of neat things. (1) I always register newsletters as "GErry" I capitalize the first 2 letters of my name so I know that whenever I see anything with "GE" it's not critical info (2) I create rules and send them to appropriate folders.

My 2 best ones are:

saltydroid.info - this is a newsletter about con artists in the self-help industry. Currently watching the trial of triple murderer James Ray from The Secret.

articulate.com - this one is about how to create awesome presentations.

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Stan Sweeney
President and Creative Director, Sweeney Creative
  • Recommended by:

Not many. Most of the info has been seen and is now being sent as "New". Be relevant or Go Home!

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