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Does innovation drive customer experience, or vice versa?
MAY 2 at 9 PT, Noon ET: CXO chat is a weekly conversation on Twitter (TweetChat.com). Each week we discuss a different customer experience optimization topic. (click event link to see full details: http://events.linkedin.com/Intersection-Between-Innovation-Customer/pub/649638
I'm looking forward to your comments!
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Sincerelly believe that this is bilateral process as many other customer related processes - innovation is related to customer expectations and sometimes are triggers for customer expectations or moving towards them :)
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