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Focus Research Insight: What support is expected of vendors post-purchase?
When it comes to interacting with the vendor POST-purchase, what do you expect? In a recent study, 15% of buyers were neutral or dissatisfied with their purchase. Particularly if you own and run your own system 'on-premises,' what level of service do you expect when problems arise? What about without problems; should a vendor check-in occasionally just because?
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