Focus Research Insight: Is your business technologically stagnant?

In our most recent VoIP survey, 18% of buyers claimed 'stagnation' was the biggest risk they saw in sticking with their old system. What do you see as stagnation in your business technology? In the case of phone systems, is it merely a matter of having the latest and greatest features? Or, do you see stagnation more as a looming hindrance to eventual growth or potential efficiency? When does the idea of 'if it isn't broken, don't fix it' prevail? Or, when do you ultimately decide to move away from the obsolete?