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Generally speaking, has the TCO for most CRM systems decreased over the past 5 years?
Overall, do you feel that the TCO for most CRM systems has decreased over the past 5 years? If so, what technologies/ strategies are responsible?
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I'm sure that the hosted solution vendors would like to say "Yes" - if you choose a hosted solution.
My observation is that different folks are measuring (or not) different things so that their story fits their agenda.
Who is completely (possible?) neutral and has the capacity to make a solid analysis?
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