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How can I make a request for change?

I'm on the bottom of the totem pole at my company, but I think I have some valuable ideas for changing the way we handle incoming calls. How can I make an effective request for change?
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Dennis Tarrant
President, Co-Founder, HR Resources Group
Posted on April 7, 2010
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Identify someone in your organization whom you trust that will champion your idea. Ask him/her for advice and suggestions, assuming that you want some; which you should.

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