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How can I make sure my computer telephony integration project is a success?
We're merging out telephony and computer systems. I trust our IT staff, but I'm worried about potential problems. How can I make sure we avoid major problems?
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4 Answers
In what environment? Windows, Linux or Unix?
Steve, take a look at my free e-book titled "12 Reasons IT Projects Fail". Here’s a sample list of the 12 Critical Success Factors I discuss in this informative e-Book.
Network Limitations
Security Constraints
Inadequate Technical Infrastructure
Limited Staffing Resources
Plus 8 more Critical Success Factors
I'm making this e-book available for a limited time free of charge so take advantage of this great offer.
I also have several posts on my website that you may find helpful. Here are the links.
e-book: http://www.itanswers4u.com/Wordpress/?page_id=134
Website: www.itanswers4u.com
Check quality of your local network, your WAN, use real SIP phones if you have weak PCs. Your access to the PSTN via media gateway is often a problem area. So are Faxs and T.38 faxing.
Steve,
Your IT team have hopefully got the technology integration covered but a lot of problems occur because of a lack communication with the business. All I would say at this point is to involve users early on to agree on the functionality of the new system and to test all the way through the development/project cycle. Most of the failures I have come across have been due to misaligned business requirements and system delivery and the costs to either make do or improve are usually considerable.
Richard
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