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How is the DO NOT CALL LIST incorporated into outbound calls?
We are a telemarketing company based in Canada and looking to market ourselves in the US, however we need to know who manages the DNC lists and scrubs them from the databased ... the client or service provider? Who is liable if something goes wrong?
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3 Answers
We engage the services of PossibleNOW, one of only a few DNC service providers. I set up the scrub criteria (i.e. existing business relationship, a cold call list, etc), and their system takes care of the rest. As for liability, that depends on where the error occurs, but it would be best if you reviewed their service agreement for the particulars.
Safe Harbor offers you protection if your DNC system is properly set up, so an occasional error will not be seen as an offense.
You will need to obtain a SANs (Subscriber Account Number) with the national do not call list, and your first three area codes are free (if my memory is correct).
Since you are a telemarketing service provider, your client will need to obtain the SANs ID, unless you are making calls on your own behalf, in which case you will need your own.
Bottom line: talk to PossibleNOW or another service provider and they can assist you.
I will recommend to use the All-in-One Complete "Contact Center Suite" - Ameyo for your all needs in Telemarketing business,
In Ameyo -- We can upload all the DoNotCall Numbers where we don't need to make outbound calls,
Very Easy to maintain DNC Lists -- Batch wise as well as individual DNC number.
For More information : www.drishti-soft.com
or
contact me (jay.mastermind@gmail.com)
Regards,
Jay
Our company has a small telemarketing center and we manage our own DNC list in-house. Since that center is B2C, we have to subscribe to the National DNC list through NANPA (I think). This is a yearly subscription that is based on the number of states you target, with the ceiling being $17k. They provide the list to us and we load this information into our dialer. In addition, our Customer Service team inputs new DNC requests into our CRM system (built in Quickbase) and this is updated by IT once a week.
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