Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
0
How do you retain critical information when employees leave the company?
For whatever reason, employees leave companies. What policies, processes and tools are best suited to make sure that business-critical information in their heads stays at the company when they leave?
Events
- Dos and Don'ts of Small Business Marketing May 29 @ 11 am PT
- Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
- The Tricks to Paid Media June 6 @ 11 am PT
- Display Advertising for Brand Awareness June 20 @ 11 am PT
Related Activity
2 Answers
Create a team approach where no one person becomes the sole repository of critical information. Train other employees on the "critical" employee's role within the company. Offer the employee the opportunity to host "training" presentations on his/her critical position. Most will jump at the chance to tout their contributions to the company.
Have policies and procedures in place that prevent the storage on company information on personal computer hard drives. All information should be stored and backed up to a central location.
In some instances it should be advisable to have critical employees sign non-compete agreements and/or intellectual property contracts.
I approach this at my company and with clients by doing the following:
1. Create "Procedure" documents for each and every aspect of a job role. These documents remain the property of the company and help the next employee to quickly get up to speed.
2. Require all employees to save their work to a central database, not just to their own computer drives.
3. Don't allow business-critical knowledge/info to stay in their heads in the first place. Give them time on the job to transfer this information to a knowledgebase and/or to other employees on a regular basis as part of their ongoing job role.
Answer This Question