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How does your company leverage Facebook for customer service?

Do you use a specific Facebook app? Do you have an employee designated to responding to wall posts? How does your company leverage Facebook for customer service?

(Yes, I'm looking for real world examples!)

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Topics
Customer Service
Customer Care
Facebook
Social Business
Social Customer Service
Kobe, Caty
Caty Kobe
asked on Aug. 8, 2011
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