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How has the user experience been with voice-to-text applications?
With the rise of voice transcription services and other voice-to-text applications how accurate are they and are SMB users ready to buy them as a premium service?
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1 Answer
If you believe many the recent tests conducted by TMA Associates, accuracy isn't that bad and doesn't represent a major impediment to adoption. The TMA study showed the following accuracy rates:
PhoneTag = 86%
Microsoft = 84%
Google = 82%
Yap = 78%
That's not bad although some people have criticized the study as being far too optimistic. Even so, it doesn't seem that accuracy would be an issue.
So what's really preventing widespread adoption of voice to text applications? I believe its the lack of *application*. This feature is seen as a nice to have rather than a must have. Some examples of must have applications of voice to text might include translation/transcription services, applications used by health care professionals such as doctors (although 99%+ accuracy is required here), field service applications where phone access is difficult, or voice analytics/business intelligence.
Whatever the app, right now voice to text looks like a technology looking for a problem to solve.
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