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How long does it take to set up & start using an IVR system?
Assuming there are no variables, from the time of purchase, how long does it take to set up and start using an IVR system?
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5 Answers
Depends on application and complexity anywhere from 15 minutes to a year or so.
Please give more details in order to get more specific answer.
List all the features you expect to have such as database verification or matching of caller id, DTMF entry, voice syntesis (computer speech), speech recognition, system of menus, voice mail, ACD (Automatic Call Distribution) queuing, VXML support and etc.
Also what infrastructure is already in place if system is going to be installed on premices or it is a hosted service.
Sergiy's correct. Assume at least a couple of days unless you're a very small organisation. You can set up a two-line Asterisk system in minutes if you have the spare hardware to run it on. You can also spend months tweaking and fine-tuning an IVR tree which handles thousands of calls a week to dozens of internal extensions, particularly if it needs extensive integration with existing systems.
Often, it's not the initial setup which takes time, it's the subsequent slow accumulation of improvements and efficiencies.
Really depends on the kind of IVR you have developed or purchased and your infrastructure. Often it is the integration with the telephone system that takes the longest. After all, it can take a month just to get a line brought in. In terms of configuration, integration with VoIP is often pretty straightforward. Beware that with T1 or analog,disconnect doesn't sometimes work properly out of the box.
Another thing that I wanted to point out is to factor in some time for training your employees or agents on the new system. Your employees need to be familiar with the system so that they can advice customers calling in. Also, depending on your IVR's functionality, the IVR may actually change some processes.
Reards,
Kirsi
http://pronexus.com
This question is way too open ended.
Part of how long it will take is determined by how thorough both the functional and technical review is. Measure twice, cut once.
IVR's are relatively easy to set up. The time consuming bit is designing it properly, and making sure the message recordings are appropriate, clear, and accurate. Its also a good idea to incorporate a few measuring tools so that you can analyse the effectiveness of the IVR as you move forward.
Don't get suckered into multiple tree IVR's, these drive people nuts and are not good customer service, and please, please, don't record a message that says " your call is important to us...... "I make a point of avoiding businesses that say this and then leave me on some advertising message or music for the next 15 minutes!
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