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How much should I expect to spend on service desk software?
What's the price range for service desk software?
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4 Answers
Our start-up uses http://getsatisfaction.com/cazoomi for this coupled with TeamSupport and Zendesk. About $50 max per month for a
It really depends if you are looking at an on-premise software or a SaaS service desk solution. Have you decided which model you prefer?
That is the magic question !!
It goes from 0$ ( open source off the net) up to 200 000$ +
It all depends on your business processes that you want to have in your future help desk.
Questions you should ask yourself :
-What type of support do I want to offer or who will I support? Internal ? External? IT only ? Corporate and HR ? Buiding maintenance ?
- Self Service portal for end user? for techs?
- Email integration ?
- ITIL ?
- Asset management and to what level
- Work flow? SLAs ?
- Customer satisfaction surveys?
- Reporting capabilities?
- Asset discovery ?
-How many licenses do I need?
Etc.
If you need any help, do not hesitate to contact me
wchambers@c2innovations.ca
www.c2innovations.ca
Our company use iKode service desk X which is very cheap. only $39.99
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