How is Nextiva as a VoIP Solution Provider?

Lucas,
There are many good solutions for small business that enable them to leverage the efficiencies and economies of Hosted voip and enable growth in the future.
You will need to purchase switches and a QOS router.
I'm biased as I run sales for one such Provider ( CoreDial) who has several very competitive solutions.

Pat

I completely disagree with Peter. Lucas, Hosted VoIP is designed for the small office environment since it eliminates the need for in house experts to work on the telephone system or paying large service contracts to get your system up to date. Most small companies especially ones with less than 10 people cant afford a certified expert to work on their phone system to keep it up to date. Used telephone systems are unreliable since you dont know whats wrong with them or if any telephone vendors will work on them because their outdated. Service contracts with telephone vendors run in the thousands.
All you need to know is that when choosing a Hosted VoIP provider, make sure they own a private network with redundant data centers and support QOS on that network for call quality control. A good Hosted VoIP provider will not charge a service contract, just the telephone service charge which can include unlimited local and LD for less than traditional analog line. Furthermore, Hosted VoIP gives you disaster recovery since the internet is always on. You can have calls forwarded automatically to cell phones or to other offices.
Nextiva is a good Hosted VoIP provider but make sure you shop around to companies like Apptix or Speakeasy. Both companies use the Broadsoft s license and own their networks and will offer more features than Nextiva. Good luck with your search.

I have used them for a single line service for about a year now. Service is not without hiccups. Like many voip providers, they are a reseller that have the service hosted by another company. The can be echos, half second delays in transmission, calls that ring but when you go to answer alll you hear is a dialtone. They try and escalate a fix but sometimes it takes a few days. Not sure if it is their fault or they are waiting to hear an answer back from their hosting service.

You are the perfect size for a hosted voip solution and the technology is solid. It's not 100% yet, but it's OK to hop in...the water's fine. When you read about what sip is, you realize that sip is what voip was waiting for before taking off. I do think that the bigger voip providers are watered down though, not local and sometimes hard to get in touch with. But hey, you can't get built in redundancy like this with analog or digital lines. With hosted you can have a duplicate automated attendant that rings cell phones instead of desk phones. You can control it yourself depending on who you go with. I think that is major. Not to mention the fact that every carrier in the world uses voip in their networks. I love hearing people say they aren't going to upgrade their analog lines because they wanna make sure this voip stuff sticks. :)

Can someone please delete my duplicate post? thanks!

You are the perfect size for a hosted voip solution and the technology is solid. It's not 100% yet, but it's OK to hop in...the water's fine.

When you read about what sip is, you realize that sip is what voip was waiting for before taking off. I do think that the bigger voip providers are watered down though, not local and sometimes hard to get in touch with. But hey, you can't get built in redundancy like this with analog or digital lines. With hosted you can have a duplicate automated attendant that rings cell phones instead of desk phones. You can control it yourself depending on who you go with. I think that is major. Not to mention the fact that every carrier in the world uses voip in their networks. I love hearing people say they aren't going to upgrade their analog lines because they wanna make sure this voip stuff sticks. :)

I used 8x8 phone service for a month and had countless issues with getting the service to work. I switched to Nextiva right after and everything has been smooth. Other than the fact that 8x8 didn't work for me and their customer service wasn't helpful, Nextiva walked me through the entire process and was very helpful.

We have used the ringcentral platform for our voip services and we are satisfied with the performance. Choosing a phone system can be tricky. I would recommend you this Excel spreadsheet analysis that compares all PBX and business voip systems side by side so you can make an informed decision. http://bit.ly/zzHfpC

Hi Lucas,

I don't necessarily recommend VoIP for an 8-person company. A lot of VoIP providers aren't reliable or financially stable in this economy. If your company is looking at any growth in headcount in the next 3 years, I highly recommend reviewing for a in-house IP-PBX or used phone system.

See this article about the flavors of VoIP...

http://www.myphonescout.com/?p=179

However, if you do insist on hosted VoIP, the one's i do recommend are:

Call Tower

CBeyond (for offices under 10 phone sets only)

Remember, which ever hosted solution you choose, you will still have purchase data switches and special VoIP phones.

good luck to you, Peter.